Title: Incomplete Ecommerce Data Last modified: March 23, 2022 --- # Incomplete Ecommerce Data * Resolved [tylerdf](https://wordpress.org/support/users/tylerdf/) * (@tylerdf) * [4 years, 1 month ago](https://wordpress.org/support/topic/incomplete-ecommerce-data/) * Hi Transaction & Revenue Data is not coming in. we are currently using WooCommerce Google Analytics Integration (Not Pro), do we have to upgrade to Pro to get transaction data? * Or is there something else that’s causing this? * Can someone advise? * ``` ### WordPress Environment ### WordPress address (URL): https://comvita.com.my Site address (URL): https://comvita.com.my WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 3 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.28 PHP Post Max Size: 1 GB PHP Time Limit: 5000 PHP Max Input Vars: 9000 cURL Version: 7.81.0 OpenSSL/1.1.1m SUHOSIN Installed: – MySQL Version: 8.0.28 Max Upload Size: 1 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: ez_ Total Database Size: 175.33MB Database Data Size: 125.03MB Database Index Size: 50.30MB ez_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB ez_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ez_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ez_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ez_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB ez_woocommerce_order_itemmeta: Data: 2.02MB + Index: 2.09MB + Engine InnoDB ez_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 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ez_yoast_indexable: Data: 0.19MB + Index: 0.10MB + Engine MyISAM ez_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM ez_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM ez_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ez_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### astra-advanced-hook: 2 atome_quote: 33 attachment: 441 elementor_font: 3 elementor_library: 27 jet-smart-filters: 1 jet-woo-builder: 1 mailpoet_page: 1 nav_menu_item: 22 page: 30 post: 100 product: 41 revision: 500 shop_coupon: 1426 shop_order: 193 shop_order_refund: 19 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (31) ### ManageWP - Worker: by GoDaddy – 4.9.13 Atome Payment Gateway: by Atome – 2.5.11 Astra Pro: by Brainstorm Force – 3.6.6 Custom Fonts: by Brainstorm Force – 1.3.4 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4 Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2 Elementor Pro: by Elementor.com – 3.6.4 Elementor: by Elementor.com – 3.6.0 Facebook for WooCommerce: by Facebook – 2.6.12 Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.3 Flexible Shipping: by WP Desk – 4.11.3 Google Listings and Ads: by WooCommerce – 1.11.1 Site Kit by Google: by Google – 1.70.0 JetElements For Elementor: by Crocoblock – 2.6.2 JetSmartFilters: by Crocoblock – 2.3.10 JetWooBuilder For Elementor: by Crocoblock – 1.12.1 Jetpack: by Automattic – 10.7 Klaviyo: by Klaviyo Inc. – 3.0.1 MailPoet 3 (New): by MailPoet – 3.85.0 WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 2.9.0 Privy Website Widget: by Privy Inc. – 2.0.11 Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.2 WooCommerce Custom Add To Cart Button: by Barn2 Plugins – 1.1.2 WooCommerce GrabPay Gateway: by GrabPay – 2.0.3 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8 WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.6 WooCommerce: by Automattic – 6.3.1 WooCommerce Razer Merchant Services Seamless: by Razer Merchant Services Tech Team – 5.7.1 Wordfence Security: by Wordfence – 7.5.9 Yoast SEO: by Team Yoast – 18.4.1 WP Hardening: by Astra Security – 1.2.2 ### Inactive Plugins (8) ### Maintenance: by WebFactory Ltd – 4.05 WooCommerce Conversion Tracking: by weDevs – 2.0.9 WordPress Importer: by wordpressdotorg – 0.7 WP All Import - User Import Add-On Pro: by Soflyy – 1.1.6 WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.0 WP All Import Pro: by Soflyy – 4.7.2 WP Rocket: by WP Media – 3.10.7 WP Upload Restriction: by Sajjad Hossain – 2.2.8 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### Elementor Safe Mode: by Elementor.com – 1.0.0 ManageWP - Worker Loader: by GoDaddy – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: MYR (RM) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #7 - /shop/ Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #10 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Astra Child Version: 1.0.0 Author URL: http://wpastra.com/about/ Child Theme: ✔ Parent Theme Name: Astra Parent Theme Version: 3.7.5 – 3.7.9 is available Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 30,868 Oldest: 2022-02-21 15:55:33 +0800 Newest: 2022-03-23 17:44:40 +0800 Failed: 3 Oldest: – Newest: – Pending: 2 Oldest: 2022-03-23 22:50:56 +0800 Newest: 2022-03-24 16:46:56 +0800 ### Status report information ### Generated at: 2022-03-23 17:46:07 +08:00 ``` Viewing 1 replies (of 1 total) * Plugin Support [Raif Deari](https://wordpress.org/support/users/rdeari/) * (@rdeari) * [4 years, 1 month ago](https://wordpress.org/support/topic/incomplete-ecommerce-data/#post-15491328) * Hi [@tylerdf](https://wordpress.org/support/users/tylerdf/) ! * Can you please clarify which transaction data is not being captured? * The free version will capture transactions as long as the payment gateway completes the checkout on the site and takes the customers to the _thank you page_. * I can see you are using `WooCommerce GrabPay Gateway: by GrabPay – 2.0.3`. Does it complete the checkout on the site? * Here is a link with a comparison of features between the free and pro versions: [https://woocommerce.com/document/woocommerce-google-analytics-pro-vs-free/](https://woocommerce.com/document/woocommerce-google-analytics-pro-vs-free/) * Thank you! Viewing 1 replies (of 1 total) The topic ‘Incomplete Ecommerce Data’ is closed to new replies. * ![](https://ps.w.org/woocommerce-google-analytics-integration/assets/icon-256x256. png?rev=3234358) * [Google Analytics for WooCommerce](https://wordpress.org/plugins/woocommerce-google-analytics-integration/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-google-analytics-integration/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/reviews/) * 1 reply * 2 participants * Last reply from: [Raif Deari](https://wordpress.org/support/users/rdeari/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/incomplete-ecommerce-data/#post-15491328) * Status: resolved