Support » Plugin: EZ SQL Reports Shortcode Widget and DB Backup » Incompatible with twenty sixteen?

  • Resolved w4npn


    I loaded the wordpress twenty sixteen theme (child theme) and now I cannot edit any page with an EZ SQL shortcode on it. Every time I open such a page editor, the system freezes and dies. This is entirely new – I’ve been using EZ SQL for several years. Any thoughts?

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  • Plugin Author Eli


    It’s just a shortcode, some text wrapped in square bracket. There is no reason that it would be causing a problem in the editor when you are viewing the page content. Also, the theme should not have an affect on the wp-admin either.

    I know twenty-sixteen is a solid theme, but you also said you installed a child theme? Maybe the coding on the child theme is bad. What is the name of the child theme?

    Also, you can check the error_log files on your server to see what is actually causing this issue.

    The child theme is just named twenty-sixteen child and it was made using a plugin that creates child themes (I don’t have access to the server). What I notice is that I cannot edit any page with the EZ shortcode on it. When I open the editor for that page, the entire website dies – freezes.

    But if I go into my Plugins and deactivate EZ first, I can then edit the page, re-activate the EZ plugin and everything works properly.

    It’s a great plugin and thank you for responding. I’m at a loss to know why the page freezes – I deactivated all other plugins and it still freezes. I do not have access to the error_log files on the server so I guess it will remain a mystery. But at least I can now edit the pages.

    Thanks again.

    Plugin Author Eli


    Does it also allow you to edit those pages if you change to the twenty-sixteen theme (not the child theme)?

    If that works than there must be something weird in the child theme code that is trying to do something with the shortcodes in the editor that it is not supposed to do.

    There should be a way for you to look at the error_log file, who is your host and why do you not have access to this?

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