Title: Incompatible Javascript
Last modified: August 22, 2016

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# Incompatible Javascript

 *  Resolved [sean_howard@hotmail.com](https://wordpress.org/support/users/sean_howardhotmailcom/)
 * (@sean_howardhotmailcom)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incompatible-javascript/)
 * Hi Again Zulfikar,
 * Sorry to bother you again. I should have saved my question for this one…
 * I installed the mailpoet plugin on your theme (www.robertfloris.com) and when
   the user subscribes to my newsletter, a dialog box is supposed to appear with
   a message telling the person to check their inbox or spam folder to confirm subscription.
   But it doesn’t work. All of the “back end” works properly (the email is sent 
   and the address is saved to the database etc.) but there is no message on the
   screen to alert the user. The widget just goes blank after they press subscribe.
 * I thought the problem might be the plugin but it works with other themes! Also,
   the plugin developers confirmed to me that the problem is a JavaScript incompatibility
   issue with the theme (they mentioned the Facebook like widget also does not look
   right).
 * Can you help??? Because I really like this theme but I think I like the plugin
   more than the theme if I have to choose! Thanks!
 * Sean

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * (@wpmudev-support2)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incompatible-javascript/#post-5721172)
 * Hey there Sean,
 * Hope you’re well! 🙂
 * Maybe this is not an issue with the theme. I suggest you try to disable all of
   your plugins temporarily then try to subscribe using a dummy email. If it still
   not work let us know by replying in this ticket.
 * Looking forward for your reply! 🙂
 * Best Regards,
    Calvin
 *  Thread Starter [sean_howard@hotmail.com](https://wordpress.org/support/users/sean_howardhotmailcom/)
 * (@sean_howardhotmailcom)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incompatible-javascript/#post-5721311)
 * Hi Calvin,
 * Thanks for your reply.
 * Yes – unfortunately I’m positive it is a theme problem because I already tried
   that – disabling all other plugins to make sure there was no conflict and I have
   subscribed many times with dummy emails. They are always properly saved in the
   db but I just don’t get that message on the screen that says “congratulations”.
   It just goes blank in that area. The other reason I know it is theme related 
   is because if I load the other WordPress themes that come with the WordPress 
   installation (I think it’s called twenty-one?), it works great! Following subscription
   there is a nice little soft yellow message that appears telling the user to check
   his/her inbox.
 * I really hope in can solve this because it’s the only problem left!
 *  [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * (@wpmudev-support2)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incompatible-javascript/#post-5721371)
 * Hey there Sean,
 * Hope you’re well! 🙂
 * I can confirmed the issue with my own install. I suggest you to choose another
   theme that is up to date. This theme’s last update almost a year ago.
 * Let me know if it helps! 🙂
 * Take care,
    Calvin
 *  Thread Starter [sean_howard@hotmail.com](https://wordpress.org/support/users/sean_howardhotmailcom/)
 * (@sean_howardhotmailcom)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/incompatible-javascript/#post-5721372)
 * So sad…ok thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Incompatible Javascript’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [sean_howard@hotmail.com](https://wordpress.org/support/users/sean_howardhotmailcom/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/incompatible-javascript/#post-5721372)
 * Status: resolved