Incompatible archive error message? (4 posts)

  1. neophyteinc
    Posted 6 years ago #

    Hey Guys

    First I want to start by saying I am the biggest n00b when it comes to managing a blog, or any kind of web languages, so I'm sorry if my question sounds completely wrong.

    Secondly I really appreciate how everyone helps one and another on this fourm. I will try to do my part as soon as i know enough.

    I'm having a website build for me by developers which costing money a lot of money, and I'm trying to save every way possible. So I took it upon myself to try and figure out how make the blog. I found a good theme that I want to install on my developers test servers but every time I try to install the theme it gives me the following message:

    Incompatible archive PCLZIP_ERR_BAD_FORMAT (-10) : Invalid End of Central Dir Record size : 15

    The "15" at the end of the error message changes when I try to upload different themes, but the beginning is the same. I am on my developers test servers because my site isn't live yet. So i don't know what kind of servers they have, and/or what kind of software their running on. I also get the same message when i try to update wordpress 2.9.2. So I don't know what to do.

    Finally here are my questions:

    1.What does this error mean?

    2.Is this more than 1 error message? Are they 2 different ones?

    3.Is this my fault, or is this an issue my developers have to correct on their end?

    4.If developers have to fix the issue. What should i tell them is the problem?

    5.If I have to do it, where do I start??

    Sorry guys, I know this is a lot to ask for? ANY and ALl help is appreciated.

    Thank You


  2. James Huff
    Support Team Rep.
    Posted 6 years ago #

    It sounds like something is either wrong with the server's ability to unzip the file or something is wrong with the theme's compressed file. If you're seeing this error with multiple themes, I'd say that it's a problem with with the server's ability to unzip the file. None of these would be your fault.

    Can you install the themes manually?


  3. neophyteinc
    Posted 6 years ago #

    Thank You!! You are the Man! I really appreciate it. =)

    I was able to upload it manually. Looks Great!

    Thanks Again.


  4. James Huff
    Support Team Rep.
    Posted 6 years ago #

    You're welcome!

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