Support » Plugin: Flexible PDF Invoices for WooCommerce & WordPress » incompatibility with “PW WooCommerce Affiliates”

  • Resolved milora

    (@milora)


    Hi, doing some tests I realized that the plugin does not allow you to create an invoice when the “incompatibility with” PW WooCommerce Affiliates “plugin is also active, the invoice is not generated.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support tomasz_bednarek

    (@tomasz_bednarek)

    Hi @milora,

    thank you for your message!

    Could you send the WooCommerce system status and the screenshot of the order?

    Please try to issue an invoice in the WooCommerce order screen and check if there are any console notes for example for JavaScript.

    I have tested the PW WooCommerce Affiliates and the order was placed correctly with the appropriate ID of the Affiliate (visible in the order positions). The invoice was issued also.

    If you would like to get the affiliate ID inside the invoice you could customize the invoice template.

    If you have further questions please let me know.

    Best regards,

    Thread Starter milora

    (@milora)

    Hi, thanks for the answer, this is the woocommerce status

    ### WordPress Environment ###

    WordPress address (URL): https://milora.store
    Site address (URL): https://milora.store
    WC Version: 5.2.2
    REST API Version: ✔ 5.2.2
    WC Blocks Version: ✔ 4.9.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 7.3.27
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 10.3.28-MariaDB-log-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.2.2
    WC Database Prefix: wpbo_
    Total Database Size: 189.24MB
    Database Data Size: 182.37MB
    Database Index Size: 6.87MB
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    ### Post Type Counts ###

    acoplw_badges: 1
    apifw_inv_templates: 1
    attachment: 2547
    br_labels: 2
    cookielawinfo: 6
    custom_css: 1
    customize_changeset: 52
    elementor_library: 3
    elementor-hf: 2
    inspire_invoice: 3
    nav_menu_item: 4
    page: 20
    polylang_mo: 22
    post: 1
    product: 143
    product_variation: 996
    revision: 3177
    shop_coupon: 2
    shop_order: 18
    shop_order_refund: 1
    user_request: 1
    wishlist: 1
    wobd-badge-designer: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (21) ###

    Ocean Extra: by OceanWP – 1.7.4
    Elementor Addon Elements: by WPVibes – 1.11.5
    GDPR Cookie Consent: by WebToffee – 2.0.1
    One page checkout and layouts for Woocommerce: by BluePlugins – 2.8
    Elementor: by Elementor.com – 3.1.4
    Envato Elements: by Envato – 2.0.8
    EPROLO-Dropshipping: by EPROLO – 1.2.1
    Essential Addons for Elementor: by WPDeveloper – 4.6.2
    Flexible Invoices for WooCommerce and WordPress: by WP Desk – 5.2.0
    Elementor – Header, Footer & Blocks: by Brainstorm Force
    Nikhil Chavan – 1.5.8

    Premium Addons for Elementor: by Leap13 – 4.3.1
    PW WooCommerce Affiliates: by Pimwick
    LLC – 1.25

    WooCommerce Blocks: by Automattic – 4.9.1
    EU/UK VAT Compliance for WooCommerce (Free): by David Anderson – 1.20.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.18
    WooCommerce: by Automattic – 5.2.2
    WooLentor – WooCommerce Elementor Addons + Builder: by HasThemes – 1.8.7
    Yoast SEO: by Team Yoast – 16.1.1
    WP Fastest Cache: by Emre Vona – 0.9.1.7
    WP Statistics: by VeronaLabs – 13.0.8

    ### Inactive Plugins (1) ###

    Facebook for WooCommerce: by Facebook – 2.3.5

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #6 – /online-shop/
    Cart: #7 – /cart/
    Checkout: #8 – /checkout/
    My account: #9 – /my-account/
    Terms and conditions: #3 – /privacy-policy/

    ### Theme ###

    Name: OceanWP
    Version: 2.0.7
    Author URL: https://oceanwp.org/about-me/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php

    ### Geolocation debug info ###

    Default customer location: geolocation
    MaxMind GeoIP database: ✔
    MaxMind GeoIP license: ✔
    MM_COUNTRY_CODE: ❌
    GEOIP_COUNTRY_CODE: IT
    HTTP_CF_IPCOUNTRY: ❌
    HTTP_X_COUNTRY_CODE: ❌
    HTTP_X_REAL_IP: ❌
    HTTP_X_FORWARDED_FOR: ❌
    REMOTE_ADDR: 79.25.233.151
    Real external IP: 79.25.233.151
    WCPBC_USE_REMOTE_ADDR: –
    Geolocation Test: ✔

    ### PBC Settings ###

    Version: 2.0.18
    Base location: IT:NA
    Base currency: EUR
    Price Based On: billing
    Shipping: –
    Test mode: –
    Test country: –
    Load products price in background: –
    Prices entered with tax: ✔
    Calculate tax based on: billing
    Display prices in the shop: incl

    ### Zone Pricing Usa ###

    zone_id: usa
    name: Usa
    countries: US | UM
    currency: USD
    exchange_rate: 1.18
    auto_exchange_rate: no
    disable_tax_adjustment: no

    ### Zone Pricing UK ###

    zone_id: uk
    name: UK
    countries: GB
    currency: GBP
    exchange_rate: 0.86
    auto_exchange_rate: no
    disable_tax_adjustment: no

    ### Zone Pricing Canada ###

    zone_id: canada
    name: Canada
    countries: CA
    currency: CAD
    exchange_rate: 1.48
    auto_exchange_rate: no
    disable_tax_adjustment: no

    ### Zone Pricing Australia ###

    zone_id: australia
    name: Australia
    countries: AU
    currency: AUD
    exchange_rate: 1.54
    auto_exchange_rate: no
    disable_tax_adjustment: no

    ### Action Scheduler ###

    Complete: 7,754
    Oldest: 2021-03-19 16:06:10 +0000
    Newest: 2021-04-19 15:30:07 +0000

    Failed: 3
    Oldest: –
    Newest: –

    Pending: 1
    Oldest: 2021-04-20 11:31:11 +0000
    Newest: 2021-04-20 11:31:11 +0000

    ### Status report information ###

    Generated at: 2021-04-19 15:37:07 +00:00
    `

    Thread Starter milora

    (@milora)

    This is the screenshot after clicking on “Issue Invoice”, that field remains empty, nothing is generated

    https://ibb.co/HhL6GSr

    Plugin Support tomasz_bednarek

    (@tomasz_bednarek)

    Hi @milora

    thank you.

    Please delete the cache of WP Fastest Cache, then check if there are any notes in the browser console (Ctrl+Shift+I).

    Best regards,

    Thread Starter milora

    (@milora)

    Hi, this is browser console screenshot after clearing cache with wp fastest cache

    https://ibb.co/d48zXXN

    Plugin Support tomasz_bednarek

    (@tomasz_bednarek)

    Hi Milora,

    thank you for the screenshot. Try to install this plugin:
    https://wordpress.org/plugins/enable-jquery-migrate-helper/

    If that does not help, try to isolate an issue, by disabling other plugins except for Flexible Invoices and WooCommerce. Then please enable plugins one by one, deleting the cache, and check if the problem still exists.

    If yes, please test the plugin again, but now using Storefront – official WooCommerce theme. It will help us identify a possible conflict with your theme.

    Please, let me know about the result.

    Best Regards,

    Thread Starter milora

    (@milora)

    Hi, thank you for your interest
    I have installed the “Enable jQuery Migrate Helper” plugin but I have not had any improvements. I tried to disable all the plugins one at a time and only by deactivating “PW WooCommerce Affiliates” can I generate the invoice, I have not tried yet because I am afraid that by changing the theme I lose the graphics settings I currently have using “oceanwp”, you advise me to do it anyway?

    Plugin Support tomasz_bednarek

    (@tomasz_bednarek)

    Hi Milora,

    you are welcome. Try also to delete the cache, then deactivate all the rules in WP Fastest Cache, deactivate this plugin, reinstall PW WooCommerce Affiliates and try to work with it and Flexible Invoices at the same time. I have not replicated the issue – I was able to issue an invoice with PW WooCommerce Affiliates.

    You may also try changing the theme – for example in a test environment after cloning your site/ store there: https://www.wpbeginner.com/wp-tutorials/how-to-clone-a-wordpress-site-in-7-easy-steps

    You may also test in the current site (with Storefront) after the backup:
    https://wordpress.org/plugins/updraftplus/

    Best regards,

    Thread Starter milora

    (@milora)

    Unfortunately after several tests and after using the “storefront” theme I was not able to solve the problem, the result is always that the invoice is not generated.
    I also tried to use another affiliate plugin and in this case the invoice was generated correctly but with “PW WooCommerce Affiliates” it doesn’t work.
    I just can’t understand how that’s possible!

    Plugin Support tomasz_bednarek

    (@tomasz_bednarek)

    Hi Milora,

    please delete the cache of WP Fastest Cache, then deactivate that plugin.

    And update the Flexible Invoices to the latest 5.2.1 version of the plugin.

    You may also deactivate all plugins except for WooCommerce. Then activate only Flexible Invoices then PW WooCommerce Affiliates and check if the button is visible/ working.

    Please check also if there is a server-based caching/ any remaining rules in the .htaccess on the server.

    You may also add these lines to the .htaccess file:
    RewriteEngine On
    RewriteRule .* – [E=Cache-Control:no-cache]

    Best regards,

    Plugin Support przemyslawrosa

    (@przemyslawrosa)

    hey,

    I am marking the thread as closed because there hasn’t been a new message in it for a fortnight.

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