incompatibility with jetpack search

  • salfaro78

    (@salfaro78)


    1 year, 6 months ago

    Hi!
    Seems that from last update is there an incompatibility with jetpack search.
    The search is totally blocked.
    If I disable this plugin, the search again works ok.
    I tried to disable the budget from options but still the issue, I need to fully disable this plugin.
    Can you fix it, please?
    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • TrustedShops Support

    (@trustedshopssupport)

    1 year, 5 months ago

    Hi,

    first of all, sorry for the delayed response.

    Another customer with the same issue granted us access to his backend, but our developer was not able to find any reason related to the Trusted Shops plugin. Unfortunately, in this case there were a lot of other errors which could potentially lead to the problem with Jetpack Search.

    May I ask if it would be possible to grant us access to your shop, too? If it is “cleaner” and without dozens of other error messages, the chances for our support team and/or developer to find the solution are much better.
    Please DO NOT send any credentials here. Please contact us directly via “members@trustedshops.com”. Please ask for a direct forwarding to the support team. All further steps will then be discussed.

    Trustful greetings,

    Trusted Shops Support Team

    Sergio Alfaro

    (@rafasshop)

    1 year, 5 months ago

    Hi! I sent the details many days ago and still waiting for a reply.

Viewing 2 replies - 1 through 2 (of 2 total)
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