Include only restricted content on Membership page

  • Resolved sarana01

    (@sarana01)


    1 year, 6 months ago

    First, please let me apologize if this is not the place to post because I have paid for the plugin. But, when I go on woo.com site to start a ticket, the button to submit the request for support never appears. I’ve been having trouble with reaching out to you from my dashboard for quite some time. I need help figuring out why it’s not working.

    But, first, I’m here because on the page that members access (I included a screen shot. Find link below.) to read restricted content, there are also articles that are not restricted. How can we list only restricted content? In addition, why is the left side empty? Shouldn’t it be populated with the pictures of the restricted contents, like any archive?

    https://postimg.cc/wRKDCMCC

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 6 months ago

    Hi @sarana01,

    First, please let me apologize if this is not the place to post because I have paid for the plugin. But, when I go on woo.com site to start a ticket, the button to submit the request for support never appears. I’ve been having trouble with reaching out to you from my dashboard for quite some time. I need help figuring out why it’s not working.

    From my experience, this could be resolved by clearing your browser’s cache and cookies.

    You can follow our detailed guide on clearing browser cache here: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

    I’m here because on the page that members access (I included a screen shot. Find link below.) to read restricted content, there are also articles that are not restricted. How can we list only restricted content? In addition, why is the left side empty? Shouldn’t it be populated with the pictures of the restricted contents, like any archive?

    Since this is a premium plugin, and if you have a valid license with us, please open a support request to investigate further about your issue.

    Additionally, you can follow the detailed guide here:

    Meanwhile, I will mark this thread as resolved since your concern would be best handled by our Happiness Engineers there.

    Thanks for your patience and understanding.

    Thread Starter sarana01

    (@sarana01)

    1 year, 6 months ago

    Shameen,

    thanks for your reply.

    Under Submit a Request, in the dropdown menu, there are 4 options — technical support, presale, start or scale a store, manage my woo.com account — and none of these applies to my situation. So to ask questions about a plugin taht is NOT answered in the documentation, where do I submit my request?

    If you can please answer this question, then you can really close this thread.

    Thank you!

    Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 6 months ago

    Hi @sarana01,

    Please choose Technical Support and submit your request. Any request not covered in docs or needs a hand-to-hand guide falls under technical support.

    I hope this clears up any confusion. If you have any other questions, feel free to ask!

    Thread Starter sarana01

    (@sarana01)

    1 year, 6 months ago

    But, it requires you add a system status report. I don’t see the place where I write about my situation. Do I write in the System Status area?

    Can you please explain this last bit?

    I’m a bit confused about the process. Thank you!

    anastas10s

    (@anastas10s)

    1 year, 6 months ago

    Hi there @sarana01 👋

    Thank you for reaching back, clarifying things further.

    it requires you add a system status report. I don’t see the place where I write about my situation. Do I write in the System Status area?

    I understand you are able to log in to your woo.com account, and open the Get Support page. Therefore, this happens because the site is not currently connected to your woo.com account.

    Feel free to go ahead and connect it first, and then submit a support ticket, or live chat, after selecting the site from the list of connected ones.

    That way, all the required information will be included with the submitted ticket, and will be routed accordingly.

    I hope this is helpful! Please let us know if you have any further questions or concerns.
    We will be happy to help you further.

    Thread Starter sarana01

    (@sarana01)

    1 year, 6 months ago

    Hi Pepe,

    Thank you. Now things start making sense:)

Viewing 6 replies - 1 through 6 (of 6 total)
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