Support » Accessibility » inaccessible backend

  • pixelgra

    (@pixelgra)


    Hello, following the latest update of WordPress 6.1, the backend is no longer accessible.
    I cannot access wp-admin
    What happened and how is it resolved?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Can you see the login screen when you go to yoursite/wp-admin? If so are you able to enter your login credentials? What happens when you do so? What error messages are you seeing?

    Thread Starter pixelgra

    (@pixelgra)

    I am able to enter my credentials and a white screen appears when sending. I have already tried to disable the plugins (via ftp) but nothing changes.

    Try renaming the .htaccess file (but don’t delete it). Create a blank .htaccess file and see if you can log in then.

    Put this in your new .htaccess file:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

    If you can’t see the .htaccess file check that your FTP client is showing hidden files.

    BTW how did you try to disable the plugins? Did you rename the wp-content/plugins directory?

    Thread Starter pixelgra

    (@pixelgra)

    yes, I immediately tried to disable the plugins but the problem persists. Now I try with .htaccess

    Thread Starter pixelgra

    (@pixelgra)

    Even editing .htaccess doesn’t work

    Please check the file permissions.

    All files should be 644.
    All directories should be 755.

    For more info please see this page.

    Thread Starter pixelgra

    (@pixelgra)

    In the public folder: Folder permissions are 775
    The permissions for the files are 674
    wp-config 676

    Thread Starter pixelgra

    (@pixelgra)

    I figured out what’s wrong: the problem is the BeTheme theme. To solve it, you need to manually reinstall a fairly old version of the theme and then update it from the backend (Betheme has released a new update which among other things includes this:
    Version 26.5.1.4 – November 2, 2022
    * Fixed: WordPress 6.1 Compatibility)

    Good to hear that you’ve resolved your problem. I suggest you change the permissions to the recommended as 7 for group permissions allows modify and delete.

    Thread Starter pixelgra

    (@pixelgra)

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
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