Support » Plugin: HTML5 jQuery Audio Player » Inability to Upload Songs (404/403 error)

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Maeve Lander


    Hi bnichols1707… this has not been reported before by anyone else, and I checked your site and there’s no dodgy code or anything else that I can see that would be causing conflicts, so I suspect it is most likely a configuration error or an error with the song/s you are trying to add. Can you make sure you’re entering all required fields and that file paths are correct? Maybe send a screenshot if the problem persists so I can have a closer look at what’s going on?

    Tried on a completely different blog, fresh install of wordpress. Error 403 – forbidden.

    The other blog was also on a separate server too. Anything you see stand out?
    Thanks for your assistance.

    Plugin Author Maeve Lander


    Ahha ok this looks like a permissions issue. Try adding this to your .htaccess file:

    <IfModule mod_security.c>
    SecFilterEngine Off
    SecFilterScanPOST Off

    If that doesn’t work you can run a Google search to find out more options as this issue is discussed all over the support forums. It’s not an issue specifically related to this plugin.

    Hope this helps.

    I’ve added the above to the .htaccess file, although unfortunately still have no luck. Still resulting with a 403 permissions error. Might ask the hosting company to have a look into it if I can’t find anything on Google.
    Thanks for your help so far.

    Plugin Author Maeve Lander


    Ok sure. It’s discussed all over the net and on a lot of other support forums. If you find a method that works maybe post back in case someone else stumbles across this thread and finds it useful.

    Success! The hosting company had blocked some mod_security rules on all servers, yet once they saw my e-ticket, they allowed the 2 required and were investigating in others that should be allowed/whitelisted.

    Anyone who has this issue in the future, try the .htaccess update, and if no luck, send an e-ticket and ask them to confirm it.

    All the best.

    There must be a variety of causes to get this 404 error – because my audio upload 404 problem was just resolved by renaming the file and taking the numbers and apostrophe out of the file name.

    Plugin Author Maeve Lander


    Cool, thanks for posting your solution Jenny. I would always recommend avoiding weird characters/symbols for filenames, and replace spaces with dash or underscore. Web servers just don’t handle that stuff too great!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Inability to Upload Songs (404/403 error)’ is closed to new replies.