• Resolved Daniel Payne

    (@djepayne)


    I’ve used Events Manager on maybe a dozen client web sites and they all work OK, except not on http://www.tualatinvfw.org site. When I’m in the WordPress backend and click the menu Events> Events, then I get either a blank white screen or a Fatal error out of memory message.

    Fatal error: Out of memory (allocated 35651584) (tried to allocate 36 bytes) in /homepages/46/d271605949/htdocs/tualatinvfw/wp-includes/wp-db.php on line 1779

    My php.ini file located at /wp-admin/php.ini contains:

    memory_limit = 64M
    upload_max_filesize = 64M
    post_max_size = 64M

    Any help is appreciated. My web host is http://www.1and1.com and this is a shared hosting plan.

    Thank you.

    https://wordpress.org/plugins/events-manager/

Viewing 15 replies - 1 through 15 (of 15 total)
  • That’s pretty low. I’d try increasing it to 128 or even 256M.

    Thread Starter Daniel Payne

    (@djepayne)

    Thanks for the suggestion, however even with 256M I get a blank screen in WordPress when clicking: Events> Events

    The URL is http://tualatinvfw.org/wp-admin/edit.php?post_type=event

    All other WordPress menus and Plugin features are working OK, just this one menu with Events Manager is throwing a blank, white screen.

    I did a quick experiment and disabled another plugin called NextGen Gallery, and suddenly my Events Manager plugin started to work OK with Events> Events.

    Plugin Support angelo_nwl

    (@angelo_nwl)

    Can I know how many events do you have and can you try to check your php logs and see if there are other error which causes this?

    Thread Starter Daniel Payne

    (@djepayne)

    I have three recurring events which I can view OK, and maybe two dozen independent events which I cannot view at all. In my wp-config.php file I have included:

    define('WP_DEBUG', true);
    define('WP_DEBUG_DISPLAY', true);
    define('WP_DEBUG_LOG', true);

    I’m not seeing the file /wp-content/debug.log file at all when I visit: Events> Events

    I just see a blank white screen with no HTML source code.

    I do have dozens of Galleries defined in NextGen Gallery with hundreds of images.

    As soon as I deactivate the NextGen Gallery Plugin then the Events Manager Plugin works OK again.

    Are the reoccurring events ones that run over a long period of time or have very frequent intervals?

    Thread Starter Daniel Payne

    (@djepayne)

    The three recurring events are:

    • Annual, next 5 years
    • Monthly, next 2 years
    • Weekly, next 2 years

    I can view and edit recurring events just fine, however I cannot view single events in WordPress.

    Sometimes a large number of recurring events can cause problems but that wouldn’t be the case with that number of events.

    It would be worth checking your PHP / server logs for error messages…

    Thread Starter Daniel Payne

    (@djepayne)

    The WordPress PHP logfile at /wp-content/debug.log doesn’t exist, so there’s nothing for me to view.

    Plugin Support angelo_nwl

    (@angelo_nwl)

    I do have dozens of Galleries defined in NextGen Gallery with hundreds of images.

    could it be that this causes the issue and can I know how many events do you have? also, maybe you can ask your host with regards to adjusting php memory limit

    eg.
    https://help.1and1.com/servers-c37684/dedicated-server-managed-c37686/edit-the-advanced-configuration-for-1and1-managed-servers-a612134.html
    https://help.1and1.com/hosting-c37630/scripts-and-programming-languages-c85099/php-c37728

    Thread Starter Daniel Payne

    (@djepayne)

    The three recurring events are:

    Annual, next 5 years
    Monthly, next 2 years
    Weekly, next 2 year

    About a dozen independent events.

    PHP memory set to 256M in the /wp-admin/php.ini file.

    NextGEN Gallery has 49 galleries.

    I just started to deactivate my Plugins one at a time, then tried clicking: Events> Events and instead of a blank, white screen I got the error:

    Fatal error: Out of memory (allocated 35389440) (tried to allocate 36 bytes) in /homepages/46/d271605949/htdocs/tualatinvfw/wp-includes/wp-db.php on line 1779

    After deactivating the Plugin: Custom Field Template

    When I deactivate the JetPack plugin and click: Events> Events I get the following error:

    Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

    Deactivating the Plugin called MCE Table Buttons and clicking Events> Events produces this error:

    Fatal error: Out of memory (allocated 35651584) (tried to allocate 36 bytes) in /homepages/46/d271605949/htdocs/tualatinvfw/wp-includes/wp-db.php on line 1779

    The WordPress PHP logfile at /wp-content/debug.log doesn’t exist

    I meant that you should check the logs kept by the server, rather than by WordPress. They’re usually accessible via the cPanel / web control area of your web hosting. If you’re having trouble locating the logs, your hosting support should be able to help.

    Thread Starter Daniel Payne

    (@djepayne)

    1and1 is my web host and they have a /logs folder, however it only contains GET and POST requests. There’s nothing in the log file with ?post_type=event

    You need to view the error logs. Your hosting company should be able to help you find them if you’re unable to locate that log file.

    Thread Starter Daniel Payne

    (@djepayne)

    In my php.ini file I’ve defined error_log, however in WordPress when I click on the menu for Events> Events it returns a blank white screen, and doesn’t log any error condition.

    error_reporting = E_ALL | E_STRICT
    log_errors = On
    display_errors = Off
    error_log = /homepages/46/***/htdocs/tualatinvfw/php-errors.log
    Thread Starter Daniel Payne

    (@djepayne)

    I just got off the phone with tech support at 1and1.com my web hosting company, and we discovered that when I created a new WordPress account named support, that user could click on Events> Events and it worked OK. So we deleted my WordPress account, then added it back again.

    Guess what?

    Now with a new WordPress account I can click Events> Events and all is working again.

    How odd.

Viewing 15 replies - 1 through 15 (of 15 total)
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