Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » In Stalled Jet Pack and all view stats went to zero

  • Resolved nivmas

    (@nivmas)


    Hi, I just installed JetPack on a staging site and all view stats went back to Zero. Any idea why? and how do i get back all the post views?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Fotis

    (@fstat)

    Hi there,

    What’s the address of your production (live) site? Also, are the stats missing from the staging or the production site?

    nivmas

    (@nivmas)

    Hi Fotis, thank you for the quick reply. The live site is https://firstclasse.com.my/

    Views are only missing for the staging site which is this https://firstclasse.com.my/staging2

    After i installed JetPack, all views went to zero.

    Plugin Support Fotis

    (@fstat)

    This happened because your staging site got assigned a different ID and it’s treated as a different site.

    I can transfer the stats to your staging site, but I don’t think that this makes sense as we’ll have to move them back to your live site afterwards.

    Is there a particular reason you want the stats on the staging site?

    Hi Fotis, sorry for the late reply.
    Yes is it possible to show me how to transfer the stats?

    What i am doing is, setting up a staging site 1 for a website. This staging site 1 will be the new website for the current one.

    Apart from the above, This is my first time installing jetpack on the site. What you are saying is to have all the stats, i need the first email ad that started the site?

    Plugin Support supernovia

    (@supernovia)

    Got it. Given this is something that would need to be undone later, I think it’s best if you reach out here so support will have an authenticated request from your account. Please contact us there.

Viewing 5 replies - 1 through 5 (of 5 total)
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