• Navigating the integration of a unified retail/online system with Woo can be quite challenging, especially amidst the backdrop of various commerce platforms vying for dominance with their own offerings. The lack of a simple POS app from Woo has been particularly frustrating. Moreover, the absence of any communication regarding the ETA for In-Person Payments to be available in Australia for over 18 months has compounded this frustration.

    Transitioning all my clients to WooPayments in anticipation of this feature, only to encounter complete radio silence, has been deeply disappointing. When Stripe introduced Tap to Pay on iOS and Stripe Terminal to Australia, I naturally assumed that WooPayments, being hosted by Stripe, would seamlessly adopt these functionalities. However, Woo has consistently ignored this request, instead deflecting blame onto Stripe whenever contacted for support. Despite explaining my status as a Stripe partner and acknowledging that the limitation lies with WooPayments, they persist in recommending the completion of the “Request your country form,” a process I have diligently undertaken over the past 18 months.

    • This topic was modified 1 month, 1 week ago by smgdarien.
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  • Plugin Support Corey G. A11n

    (@cjgeh824)

    Hi there @smgdarien

    First, I’d like to extend my apologies if you’ve felt like we’ve ignored your request to expand In Person Payments: this isn’t at all the case, but we clearly have some work to do to ensure our Merchants don’t feel this way.

    While I can’t give any kind of timeline, I can tell you that expanding In Person Payments is very much on our radar, and we’re hoping to have some updates in this area in the near future.

    If you have any questions, please feel free to reach out to us by visiting https://woocommerce.com/my-account/contact-support/ (Remember to select “WooPayments” as the Product)

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