Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » In MultiSite mode, the profile does not save data.

  • Resolved Alex Human


    After updating the plugin, when you save the profile page is returned to /?profiletab=main&um_action=edit

    Need help!!

    I checked on 3 projects in both MultiSite and regular sites. The profile is not saved in any of them.

    • This topic was modified 1 year, 1 month ago by Alex Human.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Champ Camba


    Hi @alexterrenas

    Could you please paste the UM install-info here?



    ### Begin Install Info ###

    ## Please include this information when posting support requests ##

    — Site Info —

    Site URL: https://***
    Home URL: https://***
    Multisite: No

    — Hosting Provider —

    Host: DBH: localhost, SRV: ***

    — User Browser —

    Browser Name: Chrome<br/>
    Browser Version: 79.0.3945.79<br/>
    Browser User Agent String: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36<br/>
    Platform: Windows<br/>
    —- Current User Details —

    Role: administrator

    — WordPress Configurations —

    Version: 5.3
    Language: ru_RU
    Permalink Structure: /%postname%/
    Active Theme: Richer child theme 1.0
    Page On Front: Страница входа (#5304)
    Page For Posts: (#0)
    ABSPATH: /var/www/vh270350/data/www/***/
    All Posts/Pages: 206
    WP Remote Post: wp_remote_post() works
    WP_DEBUG: Disabled
    WP Table Prefix: Length: 3, Status: Acceptable
    Memory Limit: 40MB

    — UM Configurations —

    Version: 2.1.2
    Upgraded From: 2.1.0-beta1
    Current URL Method: SERVER_NAME
    Cache User Profile: No
    Generate Slugs on Directories: No
    Force UTF-8 Encoding: No
    JS/CSS Compression: No
    Port Forwarding in URL: No
    Exclude CSS/JS on Home: No

    — UM Pages Configuration —

    User: https://***/lp/
    Account: https://***/account/
    Members: https://***/members/
    Register: https://***/registration/
    Login: https://***/
    Logout: https://***/logout/
    Password Reset: https://***/password-reset/

    — UM Users Configuration —

    Default New User Role: guest
    Profile Permalink Base: user_login
    User Display Name: field
    Force Name to Uppercase: No
    Redirect author to profile: No
    Enable Members Directory: No
    Use Gravatars: No
    Require a strong password: On

    — UM Access Configuration —

    Panic Key: ***
    Global Site Access: Site accessible to Everyone
    Backend Login Screen for Guests: No
    Redirect to alternative login page: /login
    Backend Register Screen for Guests: No
    Redirect to alternative register page: /login
    Access Control widget for Admins only: Yes
    Enable the Reset Password Limit: Yes
    Reset Password Limit: 150Disable Reset Password Limit for Admins: Yes
    Blacklist Words: 6

    — UM Email Configurations —

    Mail appears from: ***
    Mail appears from address: info@***
    Use HTML for E-mails: Yes
    Account Welcome Email: Yes
    Account Activation Email: No
    Pending Review Email: No
    Account Approved Email: No
    Account Rejected Email: No
    Account Deactivated Email: No
    Account Deleted Email: No
    Password Reset Email: Yes
    Password Changed Email: Yes

    — UM Total Users —

    All Users(1530)

    — UM Roles —

    Administrator (administrator)
    Starter Kit (subscriber)
    Админ Модератор (um_admin)
    Гость Верифицирован (contributor)
    Модератор Автор (editor)
    Партнер с пакетом (vippartner)
    Спикер (author)
    Гость (guest)

    — UM Custom Templates —

    File: /var/www/vh270350/data/www/***/wp-content/themes/richer-child/ultimate-member/templates/profile-umcustom.php
    File: /var/www/vh270350/data/www/***/wp-content/themes/richer-child/ultimate-member/templates/profile-userprofile.php

    — UM Email HTML Templates —


    — Web Server Configurations —

    PHP Version: 7.3.12
    MySQL Version: 10.2.29
    Web Server Info: Apache/2.4.6 () OpenSSL/1.0.2k-fips mod_fcgid/2.3.9 PHP/5.4.16

    — PHP Configurations —

    PHP Memory Limit: 512M
    PHP Upload Max Size: 50M
    PHP Post Max Size: 50M
    PHP Upload Max Filesize: 50M
    PHP Time Limit: 30
    PHP Max Input Vars: 100000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes

    — Web Server Extensions/Modules —

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.
    GD Library: PHP GD library is installed on your web server.
    Mail: PHP mail function exist on your web server.
    Exif: PHP Exif library is installed on your web server.

    — Session Configurations —

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /var/www/vh270350/data/mod-tmp
    Use Cookies: On
    Use Only Cookies: On

    — WordPress Active Plugins —

    Advanced Custom Fields: 5.8.7
    Advanced Custom Fields: Theme Code: 1.4.1
    Block Bad Queries (BBQ): 20191109
    CB Change Mail Sender: 1.2.2
    Classic Editor: 1.5
    Contact Form 7: 5.1.6
    Dynamic Widgets: 1.5.16
    Event Organiser: 3.8.6
    Event Organiser Posterboard: 3.0.1
    Force First and Last Name as Display Name: 1.0
    Login LockDown: v1.8.1
    PlayerJS: 2.9
    Popups – WordPress Popup:
    Redirection: 4.5.1
    Slider Revolution:
    Sucuri Security – Auditing, Malware Scanner and Hardening: 1.8.22
    Themify Icons Plugin: 1.0.6
    UDS SMS: 1.0.0
    Ultimate Member: 2.1.2
    Ultimate Member – Online: 2.1.1
    Username Changer: 3.1.3
    User Role Editor: 4.52.1
    User Submitted Posts: 20191110
    Wise Chat: 2.8.1
    WP-PostViews: 1.76.1
    WPBakery Page Builder: 5.7
    WP Translitera: p1.2.5
    Дополнительные поля для профиля: 1.0

    ### End Install Info ###

    @champsupertramp I had to restore the previous version on all projects. This one I left to solve this problem.

    Plugin Contributor Champ Camba


    Hi @alexterrenas

    I see that you’ve got a custom Profile Template.

    Does this issue occur when you use the default Profile template?


    @champsupertramp No. Just the same connected custom templates. You mean you need to update them? I’ll try and write if it worked.

    Alex Human


    @champsupertramp It doesn’t work. I’m so tired of this plugin. For 4 years, more and more bugs. It is impossible to work normally.

Viewing 6 replies - 1 through 6 (of 6 total)
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