• Resolved TeclaL

    (@teclal)


    Hello there,

    I installed cookie bot on this website, and I deactivated the plugin and deleted it.
    Even after I deleted it the website is still shown the cookienotice by cookiebot.

    Could you please write me how cen I deactivate the cookie notice?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support flourenco

    (@flourenco)

    Hi,

    I have checked your website https://stlmilano.it/ on incognito mode and I do not see the banner. Also, inspecting it there is no longer our script loading.
    Please recheck on incognito mode.

    Regards,
    Filipe

    Thread Starter TeclaL

    (@teclal)

    Hello Filipe,

    you’re right because after I wrote you I double checked and I noticed that I left the cookie bot script in the header of the website this was the reason why the cookie notice kept showing.
    After I removed the script from the header the cookie notice from cookiebot was not appearing anymore.

    Thank you and sorry

    Hi, in my case, I unistalled the plugin, I deleted my account, and I checked in Private mode…

    There is a sign at the bottom of the website that says:

    “Error: The domain RUTADELMATE.COM is not authorized to show the cookie declaration. Please add it in the cookie manager to authorize the domain.”

    And afterthat there is a Script that says:

    <script id=”CookieDeclaration” src=”https://consent.cookiebot.com/b12946e7-305d-4f67-ad9a-b8cce8426503/cd.js&#8221; type=”text/javascript” async=””></script>

    How can I delete completely this?

    Thank you

    • This reply was modified 8 months, 1 week ago by rayuela1.
    Plugin Support flourenco

    (@flourenco)

    Hi @rayuela1,

    I have looked into your website and I cannot see any error message. Is that message on a specific page?

    Thanks.

    Hi Fluorenco, I asked in my hosting support how to identify the places where cookiebot was, and delete it myself in the tables… so that’s why you can’t see it. But it doesn’t uninstall completely. Thank you!!!

    Plugin Support flourenco

    (@flourenco)

    Hi again,

    Would be possible for you to open a ticket in https://support.cookiebot.com/hc/en-us and tell us where it is still the issue and send us some screenshots?
    From there we can check and investigate better.

    Thanks.

    Filipe

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘impossible to uninstall’ is closed to new replies.