Support » Plugin: Ultimate Member - User Profile & Membership Plugin » Impossible to save changes in email templates

  • Resolved clicks11

    (@clicks11)


    I have been using this UM plugin (the free version) for almost two months without any issues. Today, I wanted to change an email template (Ultimate Member / Settings / Email) but I’m unable to save changes. Impossible for any of the templates. When I click the [Save Changes] button I’m getting one of two error messages:

    On a freshly installed WordPress without any plugins:
    Forbidden
    You don’t have permission to access /xxxxxxxxxx/wp-admin/admin.php on this server.
    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    On a live website:
    404 message handled by the WordPress offering search.

    I’m hosting on NameCheap with ssl, and as far a I remember, I was able to save modified email templates about three weeks ago.

Viewing 15 replies - 1 through 15 (of 23 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @clicks11,

    It looks like a conflict with your theme or one of your plugins.
    Can you please do a quick conflict test so we can rule out any conflicts and see if this issue goes away. Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    clicks11

    (@clicks11)

    Hello
    Thank you for taking time and looking into this. I tried number of things to find out the cause, including fresh installs of WordPress with or without SSL. Here is a test install with SSL: https://11clicks.net/c-078-c/ It is bare WordPress with its latest theme and UM plugin, nothing else.
    If you like to take a look inside, I can PM ID and passwords for wp-admin.
    Thank you again.

    clicks11

    (@clicks11)

    I received a message from Ultimate Member Support linking to a different thread.
    Hi @clicks11,
    Can you please clarify what’s not working?
    What do you see? Does your user page permalink is /user?
    If you have a different permalink name the link, the /user won’t work.

    What’s not working – I can’t save changes in email templates. I also tested on a fresh installation of WordPress without any plugins and with the default theme Twenty Seventeen. The issue applies to any email template (Ultimate Member / Settings / Email). When I click [Save Changes], I get this:

    Forbidden
    You don’t have permission to access /xxxxxxxxxx/wp-admin/admin.php on this server.
    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    and changes are not saved.
    I can email WP access to my test site (https://11clicks.net/c-078-c/) as well as the live site that uses UM.

    Thank you again for looking into this.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @clicks11,

    It looks like you have issues with access permissions.
    Please check this thread with the solution.
    You can also contact your hosting provider/server admin if you are not sure how to do it.
    I’m afraid, it’s not Ultimate member issue by your server settings issue.

    Regards.

    justaniceguy

    (@justaniceguy)

    Same problem here. After the update to the latest version of UM 2.0.31 I am not able to edit e-mail templates anymore.

    After editing of a e-mail template by clicking “save” I got message
    “Yay! 404 not found”
    “Sorry, but you are looking for something that isn’t here or it’s been moved. Try a search ?”

    The only thing that it has been changed beside updating the UM plugin was update of “EVOLVE” theme which I am using for my website. Theme changelog is bellow:

    1 Version: 4.0.1
    2 Date: 3/11/18
    3
    4 – Updated WooCommerce Templates
    5 – Updated Language Files
    6 – Code Improvements
    7
    8
    9 Version: 4.0.0
    10 Date: 22/10/18
    11
    12 – Updated Kirki Framework
    13 – Fixed PHP Bugs
    14 – Fixed Jetpack Slider Image Issue
    15 – Fixed Pagination and Infinite Scroll Issue
    16 – WooCommerce Layout Fixes
    17 – Header 2 Layout Improvements
    18 – Updated Language Files

    I don’t know is it possible that theme update caused the issue knowing that there were no issues between theme and UM plugin till now. Beside that, don’t know how to fix this.

    Looking forward to your reply.

    clicks11

    (@clicks11)

    >> I’m afraid, it’s not Ultimate member issue by your server settings issue.
    >> Regards.

    Well, I have to say that UM worked just fine on my current shared hosting NameCheap in the past. Last month, I was changing email templates and saving them just fine. That is the same hosting I’m testing a bare installation of WordPress and only the latest UM without any other plugins.

    Do you have available older versions of UM for download? I can test them… Or, do you provide a paid support/service to find the issue? Basic (free) UM is a great fit for my project without the need of any extensions, but when it stopped working, I can’t use it anymore.

    Same problem for me

    Ultimate Member plugin removed. Different membership plugin tested, approved by client, and implemented.

    Live goes on and I’m marking this thread as “resolved”.

    I have the exact same issue, turned off all other plugins, reverted to the default 2018 theme, and it will not save any changes. This was working perfectly a month ago… this is a UM issue, not a host or server issue.

    I’m experiencing the same problem – unable to save changes to email templates. Just started using this plug-in and already bugs galore. Pretty disappointing.

    The same issue. But eventually, I can update the email template after switched to a wp default theme.

    I simply got used to the solution posted here:
    https://wordpress.org/support/topic/customizing-mail-templates-not-possible/

    Whenever I update the theme I manually create ultimate-member folder within my theme folder, create email folder in it and upload template files which I have edited once and saved on my HDD.

    dionysios

    (@dionysios)

    I am facing the same problem.Please can anyone give a solution. Please!

    Hello,

    I am getting the same errors when updating the email templates, a big 404 page not found.
    Are you planning to make any updates to your plugin or should we move to an other option?
    I need to be able to translate them as we only dealing with French customers.

    Please reply to this message ASAP as I need to update things quickly.

    Thanks

    @toffyshop In my case I found the problem which was from my server provider. I am using Plesk Onyx panel. You have to go to your “ Logs files“then search for errors. You will find easily the error that says information about it. This arror has an ID. Copy the id (like 267850) and go to ” Web application Firewall” and paste the id. You are done!
    You have to wait some time to see results (like 20′).
    I hope that helps.

Viewing 15 replies - 1 through 15 (of 23 total)
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