Title: Impossible to join the chat
Last modified: December 16, 2021

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# Impossible to join the chat

 *  Resolved [Gunilla](https://wordpress.org/support/users/gunilla/)
 * (@gunilla)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/impossible-to-join-the-chat/)
 * I have had a chat running for several years without problem. Yesterday I changed
   the validity time from 720 to 1440 minutes. After that it is impossible to reach
   the chat with a WP login that is superadmin. However it is still possible to 
   reach the chat with a login to a member register.
 * When I have logged in as a superadmin I get the message “You are not permitted
   to reach the chat”
 * Before I did this prolongation of the validity time it was no problem to reach
   the chat when I logged in with my superadmin account.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimpossible-to-join-the-chat%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Marcin](https://wordpress.org/support/users/marcinlawrowski/)
 * (@marcinlawrowski)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/impossible-to-join-the-chat/#post-15198771)
 * Hello [@gunilla](https://wordpress.org/support/users/gunilla/)
 * In general, the default setting should be just fine and there is no need to change
   it. I strongly discourage modifying this field. Are you still having issues with
   the chat?
 * Best regards
 *  Thread Starter [Gunilla](https://wordpress.org/support/users/gunilla/)
 * (@gunilla)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/impossible-to-join-the-chat/#post-15199664)
 * I changed to another account and then it was possible to join the chat. Some 
   days after I tested my superadmin account again and it did work.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Impossible to join the chat’ is closed to new replies.

 * ![](https://ps.w.org/wise-chat/assets/icon-128x128.png?rev=1306481)
 * [Wise Chat](https://wordpress.org/plugins/wise-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wise-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wise-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/wise-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wise-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wise-chat/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Gunilla](https://wordpress.org/support/users/gunilla/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/impossible-to-join-the-chat/#post-15199664)
 * Status: resolved