Title: Impossible to connect Last modified: July 12, 2021 --- # Impossible to connect * Resolved [jdelgadoesteban](https://wordpress.org/support/users/jdelgadoesteban/) * (@jdelgadoesteban) * [4 years, 10 months ago](https://wordpress.org/support/topic/impossible-to-connect/) * I get to the end of the very long and winding FB process and then I get the following error: * An error has occurred. It may be due to a technical error that we were trying to fix. Try updating this page. * I can see the catalogue has been created but is empty. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimpossible-to-connect%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Abhi G. a11n](https://wordpress.org/support/users/theabhig/) * (@theabhig) * [4 years, 10 months ago](https://wordpress.org/support/topic/impossible-to-connect/#post-14654064) * Hi there [@jdelgadoesteban](https://wordpress.org/support/users/jdelgadoesteban/) * Can you share a screenshot of where you are seeing that error message please? * I recommend [https://snipboard.io](https://snipboard.io) for sharing screenshots– please follow the instructions on the page, then paste the URL in your reply. * Could you also please enable Facebook debug logs from **Marketing > Facebook**: * Link to image: [https://d.pr/i/3k8dlC](https://d.pr/i/3k8dlC) * Please then try to connect again. * This will generate log data under **WooCommerce > Status > Logs** to help us look into this further if the screenshot doesn’t provide us with much information. * Thanks! * [Abhi G. a11n](https://wordpress.org/support/users/theabhig/) * (@theabhig) * [4 years, 9 months ago](https://wordpress.org/support/topic/impossible-to-connect/#post-14678564) * Hi there [@jdelgadoesteban](https://wordpress.org/support/users/jdelgadoesteban/) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. * If you are still encountering this issue, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket). You may need to create an account before you can access that page. * Please include a link to this forum thread, so that we can keep track of what’s already been done. * We will be able to help you further there. * Thread Starter [jdelgadoesteban](https://wordpress.org/support/users/jdelgadoesteban/) * (@jdelgadoesteban) * [4 years, 9 months ago](https://wordpress.org/support/topic/impossible-to-connect/#post-14678937) * Abhi, thanks I actually replied from my email client but I can see this never got registered here. Where do I enable the log plugin events for debugging I don’t see any Facebook option under Marketing in Woocommerce just a “finish set up” for Facebook woocommerce, or is this somewhere else? * Also find the link to the screen error: [https://snipboard.io/mA8eK9.jpg](https://snipboard.io/mA8eK9.jpg) * [Abhi G. a11n](https://wordpress.org/support/users/theabhig/) * (@theabhig) * [4 years, 9 months ago](https://wordpress.org/support/topic/impossible-to-connect/#post-14683109) * Hi [@jdelgadoesteban](https://wordpress.org/support/users/jdelgadoesteban/) * Thanks for your reply. * I’m happy to continue the conversation here but if you have created a support ticket already please let me know so I can look it up and we can keep the troubleshooting steps in one place. * > Where do I enable the log plugin events for debugging I don’t see any Facebook > option under Marketing in Woocommerce just a “finish set up” for Facebook woocommerce, > or is this somewhere else? * It would normally be under `Marketing > Facebook` but you need to have successfully connected to Facebook for it to be presented – sorry about that confusion! * Thanks for the screenshot. At the moment it doesn’t give much indication of what may be causing this error. * As your site is live, the best way to look into this would be to clone the site to a staging environment using a free plugin such as WP Staging – [https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/). * On the staging site please then deactivate all plugins apart from WooCommerce and Facebook for WooCommerce and switch to a default theme such as Storefront– [https://woocommerce.com/products/storefront/](https://woocommerce.com/products/storefront/). * Please then try to connect to Facebook. * If the error does happen again, then it is likely the issue is coming from Facebook itself and you can reach out to them on the ‘Contact us’ button: * Link to image: [https://d.pr/i/AsPbBo](https://d.pr/i/AsPbBo) * If however you are able to connect, then we can narrow the issue down to something on the live site interfering with the connection. * Let me know how that goes and we can assist further. * [Augustus – a11n](https://wordpress.org/support/users/augustuswp/) * (@augustuswp) * [4 years, 9 months ago](https://wordpress.org/support/topic/impossible-to-connect/#post-14721728) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Impossible to connect’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 5 replies * 3 participants * Last reply from: [Augustus – a11n](https://wordpress.org/support/users/augustuswp/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/impossible-to-connect/#post-14721728) * Status: resolved