Support » Plugin: Facebook for WooCommerce » Impossible to configure the plugin

  • Resolved halloy

    (@halloy)


    Hi, the plugin has been installed and uninstalled. I wish to reinstall it but when I go to the setting page I receive a blank page without error even with debug mode activated.
    I deleted entries in the database as you explain but no change. On the admin, there is a message saying that WC must be update because the support is discontinued. But is it possible that the plugin doesn’t work regarding that ?

    thanks a lot

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hi @halloy,

    It can be a possibility.

    Can you update all your plugins on your site and then try to connect again?

    Please let us know the results. — If you receive any error message again, you can paste it here, https://snipboard.io/, then send the URL it provides, so we can view the screenshot.

    Thread Starter halloy

    (@halloy)

    Thanks for your quick reply. I updated Woocommerce, and all plugins, except 3 paid plugins (my customer cannot pay them for the moment). No change : when I click on “Configure” a blank page opens without error message (debug is always activated). I looked into logs but didn”t found anything about that. It worked fine before, I don’t understand why not now. Thanks for your help !

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi @halloy

    Thank you for updating your plugins and letting us know the result. Given that there was no change, you’re not seeing anything in the error logs, and you’re being stopped on a blank page I’d like to suggest checking for a conflict.

    **How to test for conflicts**

    The best way to determine if the issue is being caused by a theme and/or plugin is to:

    1. Temporarily switch your theme to [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) or [Twenty Twenty](https://wordpress.org/themes/twentytwenty/) theme.
    2. Try to reproduce the problem.
    If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
    3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
    4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    For more detailed instructions, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).

    Please let us know how that goes.

    Thread Starter halloy

    (@halloy)

    Thanks for your reply. I’ll try it but it’s curious because the plugin worked fine before.

    Thread Starter halloy

    (@halloy)

    Hello, I’ve a clone of the website with same theme and plugin and your plugin works fine. Do you have an other idea ?

    thanks a lot

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi @halloy

    Thanks for letting us know that the plugin works on a clone of the site with the same theme.

    If you find in that situation that it is working, have you gone through and re-enabled the plugins one by one in order to find when it stops working again? If you can identify the problematic plugin we can determine if we’re able to help or what you should do next.

    Please let me know!

    Thread Starter halloy

    (@halloy)

    Like on the prod website, the plugin was disabled on the clone website. So I re-installed it and it worked directly. I cannot disable all plugin on the prod website ! So I compared all installed plugins on both and they’re the same. I just disabled all security and cache plugins.

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi @halloy

    Apologies, I think I’m not fully understanding your response.

    You have a clone of your current site where the issue is not present when you disable the plugins, if you re-enable those plug-ins one by one on the test site does the problem reoccur when enabling a specific one?

    You also mentioned you disabled security and cache plugins, are these the plugins you disabled on the clone site that resolved the issue? If so, you may need to look at disabling these on the production site to test.

    It may also help me to have a better look at what is running on your site, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply.

Viewing 8 replies - 1 through 8 (of 8 total)
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