Dear Jean,
We’re truly sorry to hear about your experience and completely understand your frustration. Please know that we take these matters very seriously. As a small European team, we strive to respond to all inquiries within 24 hours and did so in your case.
We have already refunded your payment and addressed your concerns via email within 5 hours.
Our plugin is designed to be straightforward and transparent, and we are committed to resolving any issues as quickly as possible. We hope our email has clarified everything, as we haven’t received a reply from you yet.
Please reconsider your review on WordPress.org.
Once again, we apologize for any inconvenience caused, and we’d love to hear from you if there’s anything else we can assist with.
Best Regards,
@wpmarketingrobot
