Support » Fixing WordPress » Impossible to add new user

  • Hello wordpress experts,

    I get a weird message when I try to add a new user in Users > Add > Add a user
    and therefore cannot add any new user to my website.

    I get this message “Phone number invalid. Please try again” while there is no field “phone number” and I dont need one. Do you know how to fix that?

    Thanks and happy new year!

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  • Could be a plugin/theme conflict. Easiest way to check for that is to install this plugin and follow its instructions on how to check for a plugin/theme conflict:
    https://wordpress.org/plugins/health-check/

    As that plugin was created by the WordPress community for situations like this. It allows you to deactivate all plugins and switch to a default theme without it affecting anyone else visiting/viewing the site.

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