Impossible de relier mon fb à woocommerce
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Bonjour, je viens de télécharger le plugin facebook for woocommerce.
je suis les étapes afin de lier le compte a facebook, une fois identifier on me signale que je ne dispose pas les autorisations nécessaires afin de pouvoir faire cela.
Or j’ai toutes les autorisations et roles d’admin sur le business manager et sur ma page fb.Que faire svp ?
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Hi @dylannba
I have just proceeded to your steps, I am an admin everywhere. Nothing changes it still does not work.
That’s really odd!
Can you please send me two screenshots from the following sections?
(Please note you need to be logged in as Dylan Buge)
1) Go to this Business Settings > People on your Facebook.
Make sure you click on your name Dylan Buge, then take the screenshot of the page.
Here’s the example screenshot that I am looking for (where all the pages assigned to the selected people are shown on the right):
Link to image: https://d.pr/i/QTHCVH2) Click on the Barbe Authentique Facebook page name:
Link to image: https://d.pr/i/4uhVPxPlease take the screenshot of the page with the page detail is expanded, you can click on the arrow menu to open the detail (I am expecting that your profile has Full Control access for the page).
We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.
Look forward to your reply.
Hi @dylannba
Thanks for sharing the system status report.
I see that you’re really admin for that page. Also, you said it’s working with Facebook for WordPress, but not with Facebook for WooCommerce.
I think what we can do next is to remove the previous connection attempt data, then re-try the connection process.
Remove FB for WooCommerce from Database
First of all, disable Facebook for WooCommerce on WP Admin > Plugins.
What we want to do next is to completely remove the Facebook for WooCommerce data stored in your WordPress database.
– Install WP phpMyAdmin: https://wordpress.org/plugins/wp-phpmyadmin-extension/
– Deactivate Facebook for WooCommerce
– Please navigate to WP Admin > WP-phpMyAdmin, and click Enter phpMyAdmin:
Link to image: https://d.pr/i/Swuxch– Once you’re on the phpMyAdmin page, click on the SQL tab and paste the code below into the white box, lastly please click Go:
Link to image: https://d.pr/3iYHSwHere’s the code you can use: https://gist.githubusercontent.com/solstudioim/7c2ff4dbfd96f0894b3944358369b674/raw/5dae221e5dc87d05b22ff9da7bf7d18ab76b3444/gistfile1.txt
Clear WooCommerce transient data
Please navigate to this section to do that: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
Once, the above steps are completed, please reactivate Facebook for WooCommerce and then go back to Marketing > Facebook, and click Get Started.
I hope that helps!
Hi @dylannba
I see that you got this error below:
Link to image: https://d.pr/i/Gu8lyzThat means you haven’t selected a database.
Please select your WordPress site database first.
I’ve created a small screencast how you can select your site database, then run the query on the SQL tab:
Link to image: https://d.pr/i/3n5ZBqOnce, the above steps are completed, please reactivate Facebook for WooCommerce and then go back to Marketing > Facebook, and click Get Started.
I hope that helps!
If you have any other questions, do not hesitate to let us know!
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