Title: Importing Users not working Last modified: August 15, 2020 --- # Importing Users not working * Resolved [3dwesupport](https://wordpress.org/support/users/3dwesupport/) * (@3dwesupport) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/) * When i try to import the users, it shows the empty screen with the header from the csv file. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimporting-users-not-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/importing-users-not-working/page/2/?output_format=md) [→](https://wordpress.org/support/topic/importing-users-not-working/page/2/?output_format=md) * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13261216) * It seems that your file is empty, it only has the first row. * Have you checked it? * Thread Starter [3dwesupport](https://wordpress.org/support/users/3dwesupport/) * (@3dwesupport) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13263443) * Yes, I’ve check various times. File is not empty. i tried to rollback the plugin also. It was working fine on version 1.15.6.4. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13266860) * [@3dwesupport](https://wordpress.org/support/users/3dwesupport/), * This is really strange. * I would need to check it… could you prepare a test CSV similar to the one you are using to do some tests? * Thread Starter [3dwesupport](https://wordpress.org/support/users/3dwesupport/) * (@3dwesupport) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13266917) * [@carazo](https://wordpress.org/support/users/carazo/) Yes i can provide you with similar CSV and credentials to the staging env of the website on email . * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13266942) * No, **you cannot send credentials here**. * An example CSV to make some test would be OK. * Thread Starter [3dwesupport](https://wordpress.org/support/users/3dwesupport/) * (@3dwesupport) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13267394) * The sample CSV is : [https://storage.googleapis.com/stateless-dev-itinker/2020/08/test_csv.csv](https://storage.googleapis.com/stateless-dev-itinker/2020/08/test_csv.csv) * [teciapusc1](https://wordpress.org/support/users/teciapusc1/) * (@teciapusc1) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13271398) * [@carazo](https://wordpress.org/support/users/carazo/), [@3dwesupport](https://wordpress.org/support/users/3dwesupport/) is not alone. I am getting the exact same results from new-user import. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13273179) * [@3dwesupport](https://wordpress.org/support/users/3dwesupport/), * Plugin will show you problem into an alert. * Please do not create a role column if you do not use a role slug. * “Student” is not a role slug, role slug always are in small letter. * Please before asking here, look at error in alerts. * Thread Starter [3dwesupport](https://wordpress.org/support/users/3dwesupport/) * (@3dwesupport) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13275540) * [@carazo](https://wordpress.org/support/users/carazo/), previous version 1.15.6.4. is working fine with the “Student” as role. * student creates different profile type for buddyboss. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [5 years, 10 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13275582) * [@3dwesupport](https://wordpress.org/support/users/3dwesupport/), * We have to check if role exists so now there is a check. * Before we imported and if role did not exist, the plugin ignored the role assigment and choose the default one, but it was a problem for many users. * [pipedreamdesign](https://wordpress.org/support/users/pipedreamdesign/) * (@pipedreamdesign) * [5 years, 9 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13355224) * When I try to import via cron it only imports the first user? * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [5 years, 9 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13355309) * [@pipedreamdesign](https://wordpress.org/support/users/pipedreamdesign/), * Is there some kind of error in the log? * [pipedreamdesign](https://wordpress.org/support/users/pipedreamdesign/) * (@pipedreamdesign) * [5 years, 9 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13355312) * where would i find that please? * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [5 years, 9 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13355375) * In the same tab you have it, at the bottom. * [pipedreamdesign](https://wordpress.org/support/users/pipedreamdesign/) * (@pipedreamdesign) * [5 years, 9 months ago](https://wordpress.org/support/topic/importing-users-not-working/#post-13355382) * There a a few to do with action sheduler and also * [03-Sep-2020 10:54:21 UTC] PHP Warning: set_time_limit() has been disabled for security reasons in /wp-content/plugins/import-users-from-csv-with-meta/importer. php on line 12 Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/importing-users-not-working/page/2/?output_format=md) [→](https://wordpress.org/support/topic/importing-users-not-working/page/2/?output_format=md) The topic ‘Importing Users not working’ is closed to new replies. * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png? rev=1174343) * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/) * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq) * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/) * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/) * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/) * 17 replies * 4 participants * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/importing-users-not-working/page/2/#post-13357005) * Status: resolved