Plugin Author
Thomas S
(@eighty20results)
Hi,
Thanks for using this plugin!
Which version of it are you using?
Can you share an example of a row you’re trying to import (along with the header row used)?
the version I am using is Version .3.3 and we are trying to import this file http://www.filedropper.com/report-allmembersreport18-02-28
Plugin Author
Thomas S
(@eighty20results)
First of all, I don’t think you’re using this plugin (the Paid Memberships Pro Import Members from CSV plugin) since this plugin is currently at version 2.16.
This specific plugin (where you’ve reported this problem) is installed from the WordPress.org repository and not from the Paid Memberships Pro add-on page.
Regardless, your import file contains at last 2 different of errors that would prevent it from importing with either of the tools available for PMPro.
1) You cannot use the Membership Level label in the membership_id column
2) The membership_startdate values are using an invalid date/time format (it has to be a date using the full MySQL DateTime format).
Hi Thomas,
Sorry you are correct we are currently using version 2.16 for Import Members from CSV plugin. Refer to https://prnt.sc/iwhlzk
1) You cannot use the Membership Level label in the membership_id column
A: Can we use the ID numbers instead, please refer to https://prnt.sc/iwhpe4
ID Membership Level Name
2 Student Membership
1 Individual Membership
3 Bronze Corporate Membership
4 Silver Corporate Membership
5 Gold Corporate Membership
9 Platinum Corporate Membership
2) The membership_startdate values are using an invalid date/time format (it has to be a date using the full MySQL DateTime format)..
A: We are currently using this date format (YYYY-MM-DD) in importing the membership_startdate. Can you give us a sample on how we can import this field effectively?
Plugin Author
Thomas S
(@eighty20results)
Can we use the ID numbers instead
That’s the only thing you _can_ use (it’s why the name of the column is membership_id).
The MySQL database site has great documentation describing what the allowed MySQL DateTime format is.
We are able to import the user data but it does not include he order details. Are there any possibilities that we able to include this information?
Plugin Author
Thomas S
(@eighty20results)
Hi,
It seems like you’re somewhat uncomfortable with the process and with researching the examples that exist for the import file, plus the documentation that is available both on this page and for the underlying technologies used by your website.
It may be worth your time/money to hire somebody/a developer to help you with the import.
Plugin Author
Thomas S
(@eighty20results)
Hi,
Since it’s been a little while since our last exchange on this topic, I’m going to close this thread.
If you still have the problem you reported, and simply haven’t been able to respond, please forgive me for “jumping the gun”. I’ll be happy to continue helping you!. Just open a new topic in the forum, and refer to this one by including a link to it in your new topic.
If your issue has been resolved, and you happen to have 2 minutes available, it would be great if you could add an honest review of this plugin here in the wordpress.org repository.
