Support » Plugin: Product Reviews Import Export for WooCommerce » Importing reviews to a different wordpress installation

  • Resolved Soprano

    (@soprano)


    Hello,

    I’m moving from woocommmerce to a different domain. I’ve imported products/customers/coupons/orders and now want to import reviews.

    I tried exporting my reviews with no problem, but when I try import them, I get an error:

    360 589 589 Product review skipped.

    For every single line.

    I’ve tried both importing with product id and with SKU. When I checked the exported CSV created by this plugin, the “product_SKU” field is empty.

    Since it’s a new WordPress installation, the comment_ID and comment_post_ID won’t match because the comments and products have different post id’s assigned to them.

    How am I meant to use this plugin to link:

    1) The reviews to the right products? (apart from having to manually add the SKU to each single comment of the few dozen there is.)

    2) The replies I’ve made to each person who has reviewed (since the comment ID is different, how will it know which comment is the parent of my reply?)

    Thank you, I look forward to hearing any suggestions.

    Warmly,

    Matt

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  • Plugin Author webtoffee

    (@webtoffee)

    Hi @soprano,

    The products and reviews are linked using either the product ID or product SKU. You may please include either of these data in the CSV file in order to link the review with the products.
    The product_SKU column in the exported CSV file will be empty only if the product has no SKU data. Please ensure that the product is having SKU in order to export it to the CSV.

    If the ID of the products is different in the importing site then you will have to manually change the data in the comment_post_ID column such that the new ID of the product is provided in that column.

    Regarding linking replies with parent comments, the replies and parent comments are linked using the data present in the comment_parent and comment_alter_id column. There will be no issues with linking them even if the comment ID is different. Please ensure that you have enabled the Review with replies option while exporting the reviews.

Viewing 1 replies (of 1 total)
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