Title: Importing fails Last modified: August 30, 2016 --- # Importing fails * Resolved [RiccardodeWit](https://wordpress.org/support/users/riccardodewit/) * (@riccardodewit) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/) * Dear WordPress users, * Since this week I experience huge problems importing sample content from themes through the WordPress Importer. It just hangs after a while and doesn’t import anything. I just get a simple grey screen after clicking on another tab in Safari, and that’s it. * I suspect it has something to do with timing out. It is **NOT** a problem with the theme I use; I tested it with over 20 themes. Whatever theme I use, it simply doesn’t work. * I even tried the diff fix that was on the support pages here, but it didn’t do the trick. What can I do more? * Kind regards, Riccardo Viewing 10 replies - 1 through 10 (of 10 total) * [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/) * (@swansonphotos) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191117) * > huge problems importing sample content * Are you importing the same ‘sample content’ each time? What theme(s)? Where is this ‘sample content’ from? Did you ask theme provider(s)? * Please [include as much information as possible](http://codex.wordpress.org/Forum_Welcome#Include_as_Much_Information_as_Possible). * Thread Starter [RiccardodeWit](https://wordpress.org/support/users/riccardodewit/) * (@riccardodewit) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191120) * Yes, I wiped my database and started all over again every time. Tried it with Berliner, InTouch, MusicPlay.. All with same results. I think it’s safe to say it has nothing to with the themes then. So complaining to theme providers is just a waste of my and their time then. * Nobody else who experiences this? * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191130) * > importing sample content from themes through the WordPress Importer. * Please explain this in details. This not clear at all. * Thread Starter [RiccardodeWit](https://wordpress.org/support/users/riccardodewit/) * (@riccardodewit) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191133) * Which details do you need, Tara? “This is not clear at all” is not very clear to me either ;-). * Thread Starter [RiccardodeWit](https://wordpress.org/support/users/riccardodewit/) * (@riccardodewit) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191135) * [@tara](https://wordpress.org/support/users/tara/): I’m importing sample content from the InTouch theme (ThemeForest). The provided sample content-file is around 750 kb. It’s in XML-format. I’m using Safari on a late 2013 iMac, all updated to the latest versions. I tried uploading to both WordPress 4.2.2 and WordPress 4.1.5. * My server is a dedicated server, running nginx. I’m uploading from a home connection served by Dutch provider Telfort, with 3 MB/s upstream. Detailed enough? * [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/) * (@swansonphotos) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191156) * > sample content from the InTouch theme (ThemeForest) * Now that we have this (most) important piece of your puzzle, please note that this forum provides support for themes found here (and not from the providers of [Commercial Products](https://codex.wordpress.org/Forum_Welcome#Commercial_Products)). Please consult the provider of your theme on this. * Thread Starter [RiccardodeWit](https://wordpress.org/support/users/riccardodewit/) * (@riccardodewit) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191170) * [@pioneer](https://wordpress.org/support/users/pioneer/): didn’t I write I tried it with several themes? Why are you forwarding me to a commercial party if this problem is WordPress-wide? To be forwarded to this forum again? Then I’m just walking in circles. * WordPress Importer is not a commercial plug-in. It is standard in WordPress. Even if I’d import 10 Posts from another WordPress site it won’t work. It is – as stated before – not theme-specific. Therefore your post is not relevant. * [Pioneer Web Design](https://wordpress.org/support/users/swansonphotos/) * (@swansonphotos) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191260) * > Why are you forwarding me to a commercial party if this problem is WordPress- > wide? * That statement is not accurate. If ALL themes had this issue, this forum would be inundated with such requests. Since it is not, I find your findings false and improper. * This is a simple troubleshooting issue in that the OP has not properly explained or misunderstands the issue at hand. * If you follow and then actually read (and understand) the links provided in response, you will see why they are given. * When an OP cannot, or chooses not to, it does not change the response. * Thread Starter [RiccardodeWit](https://wordpress.org/support/users/riccardodewit/) * (@riccardodewit) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191261) * Pioneer: I definitely hope you approach your customers in a more elegant way, when you fix a problem for them. However, I fixed it myself already. And the solution was not ‘contact the developer’. I’m not willing to share the solution. Pay me for it :-)). * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191263) * > I’m not willing to share the solution. Pay me for it :-)). * [http://codex.wordpress.org/Forum_Welcome#Offering_to_Work_For_Hire](http://codex.wordpress.org/Forum_Welcome#Offering_to_Work_For_Hire) Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Importing fails’ is closed to new replies. ## Tags * [importer](https://wordpress.org/support/topic-tag/importer/) * [importing](https://wordpress.org/support/topic-tag/importing/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 10 replies * 3 participants * Last reply from: [t-p](https://wordpress.org/support/users/t-p/) * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/importing-fails/#post-6191263) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics