BackWPup - WordPress Backup Plugin
Important info for HostGator clients experiencing problems w/ scheduled backups (10 posts)

  1. Caspar Hübinger
    Posted 3 years ago #

    Forum member Inndesign has been so kind to post a very important info for HostGator clients experiencing problems with scheduled backup jobs. Please read this if your site is hosted by HostGator! http://wordpress.org/support/topic/hostgator-hosted-php-not-updated-on-softlayer

    Currently, many WordPress users use BackWPup in WordPress to cloud storage backups like Dropbox. As a result, those users are suffering Cron failures due to HostGator not updating the selective PHP version installed. The BackWPup plugin requires no less than PHP 5.2.6 but all HostGator servers we know of have only version PHP 5.2.17 active.


  2. Inndesign
    Posted 3 years ago #

    Thanks for the share, Caspar. Unfortunately, Hostgator will not upgrade the PHP to the required version for use of BackWPup 3+, therefore all hosted accounts on HostGator servers will need to manually modify the htaccess file with the outline provided via hyperlink below.

    Response from HostGator technical support:

    We understand your need for the need of later versions of php, however we keep php 5.2.17 installed as the primary for compatibility with our customers who still require it. This is why we have also installed php 5.3 on all shared and reseller servers, you can use this by using suPHP within your .htaccess file. All of the information needed to use php 5.3 with your accounts can be found in our support portal here: https://support.hostgator.com/articles/hosting-guide/hardware-software/php-5-3

    I apologize for any confusion with compatibility, however this should help you get your backups working. If you have any other questions or concerns please let us know.

    Preston M.
    Linux Systems Administrator
    HostGator.com LLC

    Since Hostgator uses the default cPanel hosting management, probably most the other hosts using cpanel too may not have their PHP active to the required level to run BackWPup 3+. The version of PHP installed is visible bottom left when logging into your cpanel account.

  3. Sumukha
    Posted 3 years ago #

    I have tried this solution. No more error message, but also no new backup in the bucket. I would really be careful here!

    Such a pity that such a nice tool gets a useless overhaul.
    Back to 2.1.7.

  4. Inndesign
    Posted 3 years ago #

    Agreed Smukaha, we had to revert to 2.1.7 as well, to have any reliable results. Sadly, BackWUp is an upgrade failure through 3.04 so far. The BackWUp developers need to bring in someone who can spell (many code errors due to incorrect spelling) and knows what they are doing otherwise.

  5. Caspar Hübinger
    Posted 3 years ago #

    (many code errors due to incorrect spelling)

    @Inndesign Are you saying you've found misspelled PHP code in plugin files? Would you mind posting an example?

  6. Inndesign
    Posted 3 years ago #

    class-cron.php on line 140 & 141
    $temp_fodler should be $temp_folder
    as example, but Daniel said he fixed a few days ago.

    Hoping Daniel is not actually the one coding, because his spelling throughout the posts is seriously challenged :)

  7. mbrsolution
    Posted 3 years ago #

    Hello @Inndesign, I understand what you mean however I am always able to read and understand what Daniel types without a problem.

    Daniel is doing a great job providing this plugin for free and replying as much as he can to all the questions asked here. I feel in my humble opinion that Daniel deserves credit more than anything else.

    Kind regards

  8. Caspar Hübinger
    Posted 3 years ago #

    @Inndesign Dude, just because someone doesn't spell very well in English doesn't mean he's stupid, does it? Let's stay all fair here. The typo is a typo, though, shouldn't happen, but does occasionally.

  9. Sumukha
    Posted 3 years ago #

    Agreed. Daniel absolutely deserves a lot of credit. I have been using his plugin on many sites.
    Some people forget that this is provided for free. When something does not go perfect, they behave like entitled kids when mom doesn't bring their milk in time.
    Let's give him kudos and some time to get this working again.

  10. seville76
    Plugin Author

    Posted 3 years ago #

    Thanks for the credit Sumukha! We really appreciate that. :)

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