Support » Plugin: Social Feed Gallery » Important! how to fix new Instagram API issues

  • ResolvedPlugin Author quadlayers

    (@quadlayers)


    Hello, if you’re experiencing issues with your feeds please make sure you update to the new 2.9.1 free version.

    Instagram (Facebook) has decided to change the permissions to access, to consume their allocated data, based on two different APIs.

    Now there are two possibilities:

    The personal API allows for consuming data from a specific account.
    The business API allows us to consume data from specific accounts and also public content. Where fits the tags from an Instagram point of view.

    You can read more about changes in the Instagram/Facebook API here.

    Personal feed

    If you’re are experiencing issues with your Instagram personal feeds please remove your token and create the token again, then make sure to select it again in the feed.

    Take in mind that the new personal API has limited some data with respect to the previous one, and now it is not possible to display the number of likes and comments with the personal token.

    If you want to display the number of comments and like please consider creating a business account and update your token.

    Tag feed

    If you’re are experiencing issues with an Instagram tag feed you’ll have to create a business account to be able to consume public content (#tag).

    Then you have to connect your business account to display the tag Feed, here is the explanation

    I hope this clarifies the situation about the new use of the Instagram API by Instagram Feed Gallery. Please let us know if you have more doubts about these changes.

    Kind regards

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Viewing 15 replies - 1 through 15 (of 34 total)
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