Title: Import won’t complete
Last modified: June 6, 2018

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# Import won’t complete

 *  Resolved [dreski](https://wordpress.org/support/users/dreski/)
 * (@dreski)
 * [8 years ago](https://wordpress.org/support/topic/import-wont-complete/)
 * I developed the site on purchased your plugin to back it up and import it to
 * I navigate to the downloaded backed up file on my laptop from within It only 
   gets to 3% and fails.
 * Here’s what I get. [https://www.screencast.com/t/OsnHo1hoiO](https://www.screencast.com/t/OsnHo1hoiO)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [JetBackup](https://wordpress.org/support/users/backupguard/)
 * (@backupguard)
 * [8 years ago](https://wordpress.org/support/topic/import-wont-complete/#post-10216020)
 * [@dreski](https://wordpress.org/support/users/dreski/) have you opened a support
   ticket for this?
 * If not, you can open direct support ticket here: [https://backup-guard.com/products/backup-wordpress/support-p2p](https://backup-guard.com/products/backup-wordpress/support-p2p)
   and our developers will try to solve your issue.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 11 months ago](https://wordpress.org/support/topic/import-wont-complete/#post-10369879)
 * > purchased your plugin
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Import won’t complete’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
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 * 2 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/import-wont-complete/#post-10369879)
 * Status: resolved