Title: Import will not load file
Last modified: August 21, 2016

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# Import will not load file

 *  Resolved [hunterhogan](https://wordpress.org/support/users/hunterhogan/)
 * (@hunterhogan)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/import-will-not-load-file/)
 * I have successfully used prior versions to important thousands of posts.
 * I updated to 3.5.4 today. Whenever I go to import a file (on the posts tab or
   users tab), I click browse, select the CSV file, and click “Save” in Windows.
   In the past, WP-CSV would then parse the file. Now, nothing happens.
 * **Troubleshooting**
    1. I used files that I have successfully imported in the past and they do not work:
       same problem
    2. Tested on the posts tab and the users tab, but not other tabs
    3. Used the click and drag option. When I do that my browser prompts me to save
       the file and the browser (Chrome on Win 8.1 fully patched) saves the file to
       my hard drive.
    4. Tried ANSI and UTF formats
 * **Try 3.5.3**
    1. Using Filezilla FTP, I deleted ./wp-content/plugins/wp-ultimate-csv-importer/*.*
    2. Downloaded plugin v3.5.3
    3. Unzipped the contents
    4. Uploaded contents to ./wp-content/plugins/.
 * Same results. Now I am really confused.
 * Uh installation details that I can remember: GoDaddy Basic Lunix plan (if I recall,
   it has the latest Apache and PHP and MySQL); WP v3.9.1; too many plugins to list.
 * [https://wordpress.org/plugins/wp-ultimate-csv-importer/](https://wordpress.org/plugins/wp-ultimate-csv-importer/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [harwooje](https://wordpress.org/support/users/harwooje/)
 * (@harwooje)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/import-will-not-load-file/#post-4938323)
 * Same problem.
 * I have the latest plugin version.
 * I can import files in my local WordPress setup (MAMP) but the same file won’t
   upload to the live site. I tried both the “drag and drop” and the “browse” methods
   with no luck.
 * This is the same CSV file I used before that worked fine.
 *  [primum](https://wordpress.org/support/users/primum/)
 * (@primum)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/import-will-not-load-file/#post-4938341)
 * There are some errors in JS console for jQuery scripts on import page…
 *  [harwooje](https://wordpress.org/support/users/harwooje/)
 * (@harwooje)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/import-will-not-load-file/#post-4938350)
 * **That’s right — here are the errors I get on the live site, where I can’t import
   the file:**
 * [Error] TypeError: ‘undefined’ is not an object (evaluating ‘$.trim’)
    (anonymous
   function) (ultimate-importer-pro.js, line 5) j (load-scripts.php, line 2) fireWith(
   load-scripts.php, line 2) ready (load-scripts.php, line 2) K (load-scripts.php,
   line 2)
 * [Error] TypeError: ‘undefined’ is not a function (evaluating ‘$(‘#fileupload’)’)
   (
   anonymous function) (admin.php, line 312) fire (jquery.js, line 974) fireWith(
   jquery.js, line 1084) ready (jquery.js, line 406) DOMContentLoaded (jquery.js,
   line 83)
 * **I get this error on my local setup, but I can still process the CSV file:**
 * [Error] TypeError: ‘null’ is not an object (evaluating ‘document.getElementById(‘
   checkfile’).value’)
    (anonymous function) (ultimate-importer-pro.js, line 18)
   j (load-scripts.php, line 2) fireWith (load-scripts.php, line 2) ready (load-
   scripts.php, line 2) K (load-scripts.php, line 2)
 *  [harwooje](https://wordpress.org/support/users/harwooje/)
 * (@harwooje)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/import-will-not-load-file/#post-4938351)
 * I replaced version 3.5.4 with 3.5.1 and the import went successfully.
 *  Plugin Author [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/)
 * (@smackcoders)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/import-will-not-load-file/#post-4938431)
 * [@harwooje](https://wordpress.org/support/users/harwooje/), is debug mode is 
   on? If not make it true and note the warnings that conflicts the importer to 
   stall. We found warnings from plugins like gravity form, youtube simple gallery
   and couple of other plugins cause this. Deactivating or update these plugins 
   worked for us. Here is what we got from test
 * 1. Gravity form addons
 * 2. WordPress Admin Notepad due to the above plugin csv file not upload
 * Notice: has_cap was called with an argument that is deprecated since version 
   2.0! Usage of user levels by plugins and themes is deprecated. Use roles and 
   capabilities instead. in /home4/***/testwp/wp-includes/functions.php on line 
   3193
 * Deprecated: Function ereg() is deprecated in /home4/***/testwp/wp-content/plugins/
   wordpress-admin-notepad/wp-admin-notepad.php on line 68
 * Deprecated: Function ereg() is deprecated in /home4/***/testwp/wp-content/plugins/
   wordpress-admin-notepad/wp-admin-notepad.php on line 101
 * YouTube SimpleGallery due to the above plugin UI conflicts
 * Notice: A session had already been started – ignoring session_start() in /home4/****/
   testwp/wp-content/plugins/youtube-simplegallery/youtube_simplegallery.php on 
   line 137
 * Notice: has_cap was called with an argument that is deprecated since version 
   2.0! Usage of user levels by plugins and themes is deprecated. Use roles and 
   capabilities instead. in /home4/***/testwp/wp-includes/functions.php on line 
   3193
 * Kindly confirm this.We will soon update with a fix.
 *  Plugin Author [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/)
 * (@smackcoders)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/import-will-not-load-file/#post-4938443)
 * Looking for an update, can i resolve this issue?
 *  Plugin Author [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/)
 * (@smackcoders)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/import-will-not-load-file/#post-4938467)
 * We ensured that only some of the users have this issues because of other plugin
   warnings. Updating or deactivating those is a solution for this issue.
 * This topic is closed now.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Import will not load file’ is closed to new replies.

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## Tags

 * [chrome](https://wordpress.org/support/topic-tag/chrome/)
 * [windows](https://wordpress.org/support/topic-tag/windows/)

 * 7 replies
 * 4 participants
 * Last reply from: [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/import-will-not-load-file/#post-4938467)
 * Status: resolved