Title: Import Tool FTP connection problem Last modified: September 14, 2016 --- # Import Tool FTP connection problem * [zx5000](https://wordpress.org/support/users/zx5000/) * (@zx5000) * [9 years, 10 months ago](https://wordpress.org/support/topic/import-tool-ftp-connection-problem/) * While trying to install the WordPress Import tool it is always failing to connect via FTP. What is odd is that there is no evidence that it tries at all. Below is my vsftpd.log file that shows connections from a LAN computer and from a remote. You’ll see that there is an absence of any attempt from a WordPress server. * Wed Sep 14 08:46:33 2016 [pid 3924] CONNECT: Client “192.168.1.109” Wed Sep 14 08:47:42 2016 [pid 3982] CONNECT: Client “65.64.61.70” Wed Sep 14 08:47:48 2016 [pid 3981] [jpowell] OK LOGIN: Client “65.64.61.70” Wed Sep 14 08:49:00 2016 [pid 4053] CONNECT: Client “65.64.61.70” Wed Sep 14 08:49:08 2016 [pid 4052][ jpowell] OK LOGIN: Client “65.64.61.70” * Any suggestions would be appreciated. * Thanks, Jeff Viewing 5 replies - 1 through 5 (of 5 total) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [9 years, 10 months ago](https://wordpress.org/support/topic/import-tool-ftp-connection-problem/#post-8182328) * You could try [adding your FTP details to your wp-config.php file](http://codex.wordpress.org/Editing_wp-config.php#WordPress_Upgrade_Constants). * Thread Starter [zx5000](https://wordpress.org/support/users/zx5000/) * (@zx5000) * [9 years, 10 months ago](https://wordpress.org/support/topic/import-tool-ftp-connection-problem/#post-8182463) * Thanks but while that got rid of the login credentials popup, the result was the same and there is still no entry in the vsftp.log file where a server tried to connect. * I don’t think it’s DNS related since on one attempt I put the server’s static IP address in the hostname box. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [9 years, 10 months ago](https://wordpress.org/support/topic/import-tool-ftp-connection-problem/#post-8182926) * This sounds like an FTP/server issue rather than a WordPress one. Unfortunately, server tweaking beyond a certain level is beyond my sphere of experience. Especially since I donlt use FTP on my local server. You could try posting in the Localhost forum, to see if any of the server-gurus can help you out with this one. - This reply was modified 9 years, 10 months ago by [esmi](https://wordpress.org/support/users/esmi/). Reason: tyop * Thread Starter [zx5000](https://wordpress.org/support/users/zx5000/) * (@zx5000) * [9 years, 10 months ago](https://wordpress.org/support/topic/import-tool-ftp-connection-problem/#post-8183111) * I’d believe that if I couldn’t log into the FTP server from a remote and a local PC using the same credentials. It not the FTP server. The wordpress importer isn’t even trying to connect to my server. There would be a log entry if it had. Now I have a new entry, a hacker from India trying to get in. * We’re now wasting our time trying to debug the importer’s downloader. Is there any way to install the imported manually? * ``` Wed Sep 14 08:46:33 2016 [pid 3924] CONNECT: Client "192.168.1.109" Wed Sep 14 08:47:42 2016 [pid 3982] CONNECT: Client "65.64.61.70" Wed Sep 14 08:47:48 2016 [pid 3981] [jpowell] OK LOGIN: Client "65.64.61.70" Wed Sep 14 08:49:00 2016 [pid 4053] CONNECT: Client "65.64.61.70" Wed Sep 14 08:49:08 2016 [pid 4052] [jpowell] OK LOGIN: Client "65.64.61.70" Wed Sep 14 11:11:55 2016 [pid 11779] CONNECT: Client "103.199.98.42" Wed Sep 14 11:11:57 2016 [pid 11778] [www-data] FAIL LOGIN: Client "103.199.98.42" inetnum: 103.199.98.0 - 103.199.99.255 netname: AJAYM descr: SISTOMIC INTERWEBS PVT LTD admin-c: AM872-AP tech-c: NA353-AP country: IN mnt-by: MAINT-IN-IRINN mnt-irt: IRT-AJAYM-IN mnt-routes: MAINT-IN-AJAYM status: ASSIGNED PORTABLE changed: hm-changed@apnic.net 20151026 source: APNIC ``` * Thread Starter [zx5000](https://wordpress.org/support/users/zx5000/) * (@zx5000) * [9 years, 10 months ago](https://wordpress.org/support/topic/import-tool-ftp-connection-problem/#post-8186393) * Found the problem. WordPress had the server FTP to itself and most DSL modems do not allow loopback. The server could not reach itself by domain name or external IP. * Solution: add the domain name to the /etc/hosts with the LAN IP address. Now it does not need to exit the LAN to FTP to itself. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Import Tool FTP connection problem’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 5 replies * 2 participants * Last reply from: [zx5000](https://wordpress.org/support/users/zx5000/) * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/import-tool-ftp-connection-problem/#post-8186393) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics