Title: Import problem
Last modified: August 31, 2016

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# Import problem

 *  Resolved [remix972](https://wordpress.org/support/users/remix972/)
 * (@remix972)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/import-problem-16/)
 * Hi there.
 * I’m currently running your plugin on WP 4.5.1 and as far as i’ve a backup of 
   a former guestbook, I’m having some issues while trying to import.
 * Here’s what i’ve done :
    1 – I’ve generated and entry on a brand new GwolleGuestbook
   install 2 – i’ve exported the database from your plugin, as a CSV file containing
   my entry of step1 3 – I’ve rebuilt my old database as a CSV file according to
   what GwolleGuestbook should be waiting for on an import such as (id,author_name,
   author_email,author_origin,author_website,author_IP,author_host,content,datetime,
   isspam,ischecked,is trash,admin_reply)
 * But anytime i’m trying to import it, i get the same message “It seems your CSV
   file is from an export that is not compatible with this version of Gwolle-GB.”
 * Can you help by telling me what format is required ?
    Thanks in advance for helping.
 * Rémi
 * [https://wordpress.org/plugins/gwolle-gb/](https://wordpress.org/plugins/gwolle-gb/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * (@mpol)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/import-problem-16/#post-7340479)
 * Hi,
    Does the file have UNIX line-endings? If it has DOS line-endings it will
   fail.
 * If you cannot get it resolved, could you send it to [marcel@timelord.nl](https://wordpress.org/support/topic/import-problem-16/marcel@timelord.nl?output_format=md)?
   I can have a look at it.
 *  [eva@evadehilster.nl](https://wordpress.org/support/users/evaevadehilsternl/)
 * (@evaevadehilsternl)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/import-problem-16/#post-7340480)
 * Hi Marcel,
 * Can I send you a csv file too?
    I think I’m running into the same problem.
 * Kind regards,
 * Eva
 *  Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * (@mpol)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/import-problem-16/#post-7340485)
 * Sure Eva, no problem.
 *  Thread Starter [remix972](https://wordpress.org/support/users/remix972/)
 * (@remix972)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/import-problem-16/#post-7340620)
 * Hi Marcel, thanks for answering.
    As you suggested, I’ve just sent you the CSV
   file to get some advices from you Waiting forward to hearing from you Thanks 
   again
 *  [Dimi](https://wordpress.org/support/users/dveldkamp2015/)
 * (@dveldkamp2015)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/import-problem-16/#post-7340727)
 * Hello Marcel,
 * I’m also finding difficulties editing and combining older guestbook entries. 
   Probably the problem is the unix based csv file wich won’t match excel 2016 for
   Mac. Numbers opens the file readable but when after editing an exported to csv
   the plugin wil not recognize the file format.
 * Editpad Pro is able to mix up different OS break lines, but not available for
   Mac.
 * Please help 🙂
 *  [Dimi](https://wordpress.org/support/users/dveldkamp2015/)
 * (@dveldkamp2015)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/import-problem-16/#post-7340728)
 * pffff with text editor on Mac and lots of concentration it worked out for me……

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Import problem’ is closed to new replies.

 * ![](https://ps.w.org/gwolle-gb/assets/icon-256x256.png?rev=1114688)
 * [Gwolle Guestbook](https://wordpress.org/plugins/gwolle-gb/)
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## Tags

 * [import / export CSV](https://wordpress.org/support/topic-tag/import-export-csv/)

 * 6 replies
 * 4 participants
 * Last reply from: [Dimi](https://wordpress.org/support/users/dveldkamp2015/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/import-problem-16/#post-7340728)
 * Status: resolved