Title: Import not working Last modified: June 30, 2021 --- # Import not working * [nexxus](https://wordpress.org/support/users/nexxus/) * (@nexxus) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-not-working-61/) * Hello, when importing products it stops or times out. The file has approx. 75K products. I have deactivated all of the plugins except the WooCommerce plugin and I’m using the Twenty Seven theme. What do I need to do? If I can’t upload this file, I will have to forget this. * Thanks, Larry Cockerham [larrywcockerham@gmail.com](https://wordpress.org/support/topic/import-not-working-61/larrywcockerham@gmail.com?output_format=md) * ————————————————– * ``` ### WordPress Environment ### WordPress address (URL): http://coldnoseswaggingtails.com Site address (URL): http://coldnoseswaggingtails.com WC Version: 5.4.1 REST API Version: ? 5.4.1 WC Blocks Version: ? 5.1.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 2.3.1 Log Directory Writable: ? WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.20 PHP Post Max Size: 516 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.77.0 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.4.1 WC Database Prefix: wp_ Total Database Size: 16.13MB Database Data Size: 11.84MB Database Index Size: 4.29MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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0.02MB + Engine InnoDB wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 2.02MB + Index: 0.05MB + Engine MyISAM wp_postmeta: Data: 4.61MB + Index: 1.37MB + Engine MyISAM wp_posts: Data: 0.83MB + Index: 0.32MB + Engine MyISAM wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_term_relationships: Data: 0.07MB + Index: 0.15MB + Engine MyISAM wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_usermeta: Data: 0.07MB + Index: 0.01MB + Engine MyISAM wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.20MB + Index: 0.39MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 1619 mailpoet_page: 1 page: 7 post: 1 product: 1776 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (1) ### WooCommerce: by Automattic – 5.4.1 ### Inactive Plugins (13) ### Akismet Anti-Spam: by Automattic – 4.1.9 Creative Mail by Constant Contact: by Constant Contact – 1.4.0 Facebook for WooCommerce: by Facebook – 2.6.1 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0 Google Listings and Ads: by WooCommerce – 1.1.0 Jetpack: by Automattic – 9.8.1 Mailchimp for WooCommerce: by Mailchimp – 2.5.1 MailPoet 3 (New): by MailPoet – 3.64.2 MOJO Marketplace: by Mike Hansen – 1.5.8 OptinMonster: by OptinMonster Team – 2.4.1 WooCommerce Payments: by Automattic – 2.6.0 WooCommerce Shipping & Tax: by WooCommerce – 1.25.14 WPForms Lite: by WPForms – 1.6.7.2 ### Must Use Plugins (1) ### Endurance Page Cache: by Mike Hansen – 2.0.7 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #8 - /index.php/shop/ Cart: #9 - /index.php/cart/ Checkout: #10 - /index.php/checkout/ My account: #11 - /index.php/my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Twenty Seventeen Version: 2.7 Author URL: https://wordpress.org/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 7 Oldest: 2021-06-30 13:18:59 +0000 Newest: 2021-06-30 13:39:25 +0000 ### Status report information ### Generated at: 2021-06-30 15:01:14 +00:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-not-working-61%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ The topic ‘Import not working’ is closed to new replies. ## Tags * [import products](https://wordpress.org/support/topic-tag/import-products/) * 0 replies * 1 participant * Last reply from: [nexxus](https://wordpress.org/support/users/nexxus/) * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/import-not-working-61/) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics