Title: Import members csv
Last modified: June 7, 2026

---

# Import members csv

 *  Resolved [jrgerez76](https://wordpress.org/support/users/jrgerez76/)
 * (@jrgerez76)
 * [1 month, 4 weeks ago](https://wordpress.org/support/topic/import-members-csv-2/)
 * For the past few months, I haven’t been able to update my profile user database(
   approximately 1300 users). The process is done via a CSV file, and the import
   freezes. If I cancel, it only updates about 130 records.
 * I’ve tried setting up a completely basic test WordPress site in case it was a
   hosting resource issue, but I still haven’t been able to get the import to complete.

Viewing 1 replies (of 1 total)

 *  [profilegridsupport1](https://wordpress.org/support/users/profilegridsupport1/)
 * (@profilegridsupport1)
 * [1 month, 4 weeks ago](https://wordpress.org/support/topic/import-members-csv-2/#post-18931695)
 * Hi,
 * Thank you for sharing the details.
 * Since the import freezes even on a basic test WordPress setup, we will need to
   review the CSV file and the import configuration more closely.
 * Could you please share the CSV file you are trying to import? Also, please confirm:
    - Which ProfileGrid version you are using
    - Whether you are importing new users or updating existing users
    - Which field is being used to match existing users, for example email address
      or username
    - Whether the issue always stops around the same number of records
    - If there are any errors in the browser console or WordPress/PHP error logs
      during import
 * In the meantime, you can also try splitting the CSV into smaller batches, for
   example 100–200 users per file, and test the import again. This will help confirm
   whether the issue is related to a specific row/field value in the CSV or the 
   overall import process.
 * Once we have the CSV file and the above details, we will be able to check it 
   further and guide you accordingly.

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-members-csv-2%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/profilegrid-user-profiles-groups-and-communities/assets/
   icon.svg?rev=2547387)
 * [ProfileGrid – User Profiles, Groups and Communities](https://wordpress.org/plugins/profilegrid-user-profiles-groups-and-communities/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/profilegrid-user-profiles-groups-and-communities/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/)
 * [Active Topics](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/profilegrid-user-profiles-groups-and-communities/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [profilegridsupport1](https://wordpress.org/support/users/profilegridsupport1/)
 * Last activity: [1 month, 4 weeks ago](https://wordpress.org/support/topic/import-members-csv-2/#post-18931695)
 * Status: resolved