Title: Import function does not work – does not open dialog box
Last modified: December 31, 2016

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# Import function does not work – does not open dialog box

 *  Resolved [rhondareuben](https://wordpress.org/support/users/rhondareuben/)
 * (@rhondareuben)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/import-function-does-not-work-does-not-open-dialog-box/)
 * Hello.
    I did an export of a website X and then I tried to upload or import that
   export file to another wordpress installation BUT on a different hosting server.
 * I installed AIOWM plugin on the new WP installation BUT was unable to use the
   Import function. When I click the Import button, nothing happens, the Dialog 
   Box does not open from clicking the Import Button.
 * So I uploaded it via File Manager on cPanel to wp-content/ai1wm-backups
 * I tried restoring with the restore button in Backups option of your plugin but
   it is greyed out and no effect when I click on it.
 * So I’m stuck and cannot restore backup of my website as I had hoped.
 * Please help.
 * Thank you.
 * JD

Viewing 1 replies (of 1 total)

 *  Plugin Author [Pim J. Iliev](https://wordpress.org/support/users/pimjitsawang/)
 * (@pimjitsawang)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/import-function-does-not-work-does-not-open-dialog-box/#post-8615213)
 * Hi JD,
 * I am sorry for the inconvenience.
    What is your WordPress version? Have you tried
   with different browsers?

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [Pim J. Iliev](https://wordpress.org/support/users/pimjitsawang/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/import-function-does-not-work-does-not-open-dialog-box/#post-8615213)
 * Status: resolved