Support » Plugin: WP BASE Booking of Appointments, Services and Events » Import from Appointments+ not using Client

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Author Hakan Ozevin

    (@puckrobin)

    Hi,

    Does the log file show any errors?

    Cheers,
    Hakan

    Thread Starter icommllc

    (@icommllc)

    Hi. I don’t see any. Here is the entire logo for today. https://www.screencast.com/t/BuUrmlivfr

    Thread Starter icommllc

    (@icommllc)

    Also, it does not look like our available times, our provider (name, etc), and other settings imported. I did export those and did import those.

    Plugin Author Hakan Ozevin

    (@puckrobin)

    This is the procedure you should follow:
    1. On the same website Appointments+ AND WP BASE should be installed. WP BASE database should be completely empty. If not, make an overall Reset.
    2. Appointments+ plugin should be deactivated
    3. You click “Start Import from A+” at Import from A+ tab
    4. After import has finished, you should be seeing correct clients and providers when you check Bookings admin page
    5. You can continue Export from WP BASE and Import to another website

    In summary you should transfer Appointments+ data to WP BASE data on the source website first and only after then proceed with Export.

    Is this what you are doing?

    Detailed information is displayed when you click “i” button on Import from A+ tab.

    Note: Working hours are not imported. You should set them manually.

    Cheers,
    Hakan

    Thread Starter icommllc

    (@icommllc)

    Thanks for that info. We first cloned our production site to our staging site. then we tried to install your plugin and the server had a critical error. My host sent me this: https://www.screencast.com/t/Hejv0Zdr3a So we then deactivated Appointments+ on the staging site and it “worked”. Any idea of what we can do to not get the critical error so that we can have both plugins running? I can try longing Production to staging again.

    Plugin Author Hakan Ozevin

    (@puckrobin)

    Errors are all coming from Appointments+ as it is not PHP7 compatible.

    Once you transfer all data to WP BASE, you will not need Appointments+ any more. Actually both plugins cannot work at the same website. So keep Appointments+ deactivated or simple remove it.

    Cheers,
    Hakan

    Thread Starter icommllc

    (@icommllc)

    So then how do I do your step 1 if I need to have both active, and when I do, the site throws an error. Right now, the site is working with Appointments+.

    Plugin Author Hakan Ozevin

    (@puckrobin)

    Appointments+ does not need to be active when data is transferred to WP BASE.

    Please read the instructions.

    Thread Starter icommllc

    (@icommllc)

    Thanks. I will try that. When said I should read the instructions, where on the site is that? I tried this and there was no mention there for the Appointments+ exporting. https://wp-base.com/knowledge-base/export-import/

    Thread Starter icommllc

    (@icommllc)

    I just used the LIVE site and followed your instructions. I sill have our Provider Name (Randy Hunt) as our Client in many cases. https://www.screencast.com/t/tFnRW3o3 here is the logo on the production/live site: https://www.screencast.com/t/AQClV9WwLkfc

    Thread Starter icommllc

    (@icommllc)

    A quick follow up, when I click Edit on one of the Randy Hunt items, it does show a “Name” field with the client name. https://www.screencast.com/t/OvJlV39mf53j

    Plugin Author Hakan Ozevin

    (@puckrobin)

    Instructions are displayed when you click “i” button on Import from A+ tab.

    Looking at your last screenshot, is Deb a registered user of the website? What is her WordPress user ID? What is the user ID of Randy?

    Thread Starter icommllc

    (@icommllc)

    No. none of the people requesting an appointment have ever been set as Users. We only have our Admins and Service Providers.

    Plugin Author Hakan Ozevin

    (@puckrobin)

    Are you sure that Deb that I see in the first line of screenshot of Appointments+ is not a WordPress user in that website (source website)?

    When you click on her name, where does it takes you?

    Thread Starter icommllc

    (@icommllc)

    Yes, I am positive. See https://www.screencast.com/t/MgVSX6jeP please. When I click on her name, it takes me to the Randy Hunt user, which is an Admin and the Service Provider (owner of the company) https://www.screencast.com/t/qGEhSvV3

Viewing 15 replies - 1 through 15 (of 22 total)
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