Could you please send us your email address at firstname.lastname@example.org and we will make sure to forward you the sample spreadsheet template for importing FAQs.
While importing the spreadhsheet, make sure that the column title names are the same as the field names for FAQs (e.g: Question, Answer, Categories, etc.), and that any categories and tags are written exactly the same as they are online. Also, note that categories and tags are not automatically created on import and need to exist before you try to import them.
Thanks for quick reply!
I tried with your template but no success.
Always error: HTTP 500, xxxx.com can not handle this…
Do you have some ideas how to proceed?
An HTTP 500 error/internal server error, is a vague error that doesn’t really explain what’s causing it. What we’ve found in the past is that it’s usually caused by either a mess-up in some plugin code or conflicting code between two plugins.
I did some digging through the WordPress forums (looking at threads like the one here: https://wordpress.org/support/topic/wordpress-is-currently-unable-to-handle-this-request/) and that does seem to be the consensus.
I’d recommend that you try deactivating all other plugins (besides ours) to see if your file then imports. If it works, then you can try re-activating the other plugins one by one to see which is causing the conflict.