Title: Import fail? Last modified: July 9, 2021 --- # Import fail? * Resolved [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/) * I remeber your old version which was not really good. I see it was renewed so I wanted to give a try (I want free export function). But since 2-3 hours it shows import in progress or aboce admin menu: All Pretty Links have been successfully migrated to BetterLinks. You can now safely deactivate Pretty Links on your website. Deactivate Pretty Links * No link was imported, there is only empty list there 🙁 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-fail-6%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/import-fail-6/page/2/?output_format=md) [→](https://wordpress.org/support/topic/import-fail-6/page/2/?output_format=md) * Thread Starter [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14644537) * Once more, what is if there is the same link on pretty link but has changed. Will it then be replaced completly by importing (I hope not duplictae) * Plugin Author [Rafin](https://wordpress.org/support/users/rafinkhan/) * (@rafinkhan) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14644641) * Hi [@jaroslawistok](https://wordpress.org/support/users/jaroslawistok/), * Sorry to hear that. Please note that, BetterLinks is still in initial stage of the development. * Anyways, regarding links not showing, I suppose it’s happening because REST API is blocked on your site. It could happen if you are using any security plugin it might block the REST API. Can you please crosscheck whether REST API is blocked or not? * Let me know how it goes, Thank you! * Thread Starter [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14644678) * I only have wordfence, even firewall was not active. Hot bring betterlinks to restart importing? * Plugin Author [Rafin](https://wordpress.org/support/users/rafinkhan/) * (@rafinkhan) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14647016) * Hi [@jaroslawistok](https://wordpress.org/support/users/jaroslawistok/), * Can you please check whether your the REST API is blocked from somewhere else or not (ie. **.htaccess** file)? * You can also try changing your permalink settings & check back. * If none of these work, please contact our support for further investigation: ** support[at]wpdeveloper[dot]net** * Thank you! * Thread Starter [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14647046) * I already used APIS from google or facebook, Twitter without any problems. permalinks I don’t touch, can be dangerous 🙂 By .htaccess nothing with API only : # END Wordfence WAF * How to bring plugin to again importing? Deinstalling+Installing didn’t * Plugin Author [Rafin](https://wordpress.org/support/users/rafinkhan/) * (@rafinkhan) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14647637) * Hi [@jaroslawistok](https://wordpress.org/support/users/jaroslawistok/), * It’s really difficult to say without proper investigation. By the way, have you already tried checking for plugin conflicts? You can also try changing your Theme to a default on as well. If that doesn’t work, if you are seeing any error in your browser console, please share that with us. * If none of the above works, please contact our support for further investigation: support[at]wpdeveloper[dot]net * Thank you! * Thread Starter [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14648160) * Sure I could check also this but I have to know how to bring you plugin to start importing again which you just don’t answer for the 3 time 🙁 * [Faria Aarin](https://wordpress.org/support/users/aarin/) * (@aarin) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14649845) * Hi [@jaroslawistok](https://wordpress.org/support/users/jaroslawistok/), * Good Day! * Hope you’re doing well. To start importing again, Can you please deactivate and reactivate the plugin again and recheck? Since it was showing an empty list initially that’s why we suggested the mentioned methods to solve the issue. * Also, can you please try to create a new link and check whether it’s working or not just for the test purpose? * Let me know how it works. * Thank you. * Thread Starter [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14651464) * A I wrote I deinstalled and reinstalled so deactivated and reactivated 🙂 manually adding works but still it doesn’t start to import from better links again 🙁 * [Faria Aarin](https://wordpress.org/support/users/aarin/) * (@aarin) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14655024) * Hi [@jaroslawistok](https://wordpress.org/support/users/jaroslawistok/), * Can you please create a support ticket [here](https://wpdeveloper.net/support/new-ticket) so that we can investigate the issue and resolve this as soon as possible? * Thank you. * Thread Starter [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14655090) * ok I did * Plugin Author [Rafin](https://wordpress.org/support/users/rafinkhan/) * (@rafinkhan) * [4 years, 10 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14658247) * Hi [@jaroslawistok](https://wordpress.org/support/users/jaroslawistok/), * We have fixed the issue of yours. Can you please check now? * Thank you! * Thread Starter [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 9 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14659335) * Thank you, both have 678 links but better links only woth your test link added so, some 1 link has to fail, I don’t know hot to find it. Can I somehow sync his both? Would you short describe what have you done? * P.S. I have found which has failed and added manually. * Thread Starter [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * (@jaroslawistok) * [4 years, 9 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14742822) * No answer? No Idea? * Plugin Author [Rafin](https://wordpress.org/support/users/rafinkhan/) * (@rafinkhan) * [4 years, 8 months ago](https://wordpress.org/support/topic/import-fail-6/#post-14827551) * Hi [@jaroslawistok](https://wordpress.org/support/users/jaroslawistok/), * I hope you are doing well. Sorry about the delayed response. We have recently released BetterLinks. Can you please try out the latest version and check back whether you face any issue or not? * Regarding finding any links with errors, we are currently working on to bring the Broken Link checker to detect 404 errors of your Links. But it will be available in PRO version. * Thank you! Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/import-fail-6/page/2/?output_format=md) [→](https://wordpress.org/support/topic/import-fail-6/page/2/?output_format=md) The topic ‘Import fail?’ is closed to new replies. * ![](https://ps.w.org/betterlinks/assets/icon-256x256.gif?rev=2787401) * [BetterLinks – URL Shortener, Link Tracking, Analytics & Affiliate Link Manager](https://wordpress.org/plugins/betterlinks/) * [Frequently Asked Questions](https://wordpress.org/plugins/betterlinks/#faq) * [Support Threads](https://wordpress.org/support/plugin/betterlinks/) * [Active Topics](https://wordpress.org/support/plugin/betterlinks/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/betterlinks/unresolved/) * [Reviews](https://wordpress.org/support/plugin/betterlinks/reviews/) * 16 replies * 3 participants * Last reply from: [jaroslawistok](https://wordpress.org/support/users/jaroslawistok/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/import-fail-6/page/2/#post-14839106) * Status: resolved