• Resolved KeenEdge

    (@keenedge)


    File after Export (without any edit) and Import – return “contact(s) are invalid.”

    First line of csv-file contain Russian letters

    First Name,Last Name,E-mail,List,Статус,Opt-In Type,Created On
    
    I'm tried change it to 
    

    First Name,Last Name,E-mail,List,Status,Opt-In Type,Created On

    But without effect.

    Is anything work in this plugin?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Can you please upload the CSV file to a file sharing service and share with us here (via our contact form)? We’ll see what is going on and provide you a resolution.

    Thread Starter KeenEdge

    (@keenedge)

    Thanks for answer.

    I create 2 test contacts and save it by “Export > all contacts”.
    File without changes:
    https://fancon.ru/dev/es_sub2020bug/all-contacts.csv

    After I delete both contacts and try Import file.
    WP received:
    2 contact(s) are invalid.

    share with us here (via our contact form)

    Done, also.

    • This reply was modified 1 year, 2 months ago by KeenEdge.

    Hello,
    
    The Email heading in the CSV header is wrongly entered as E-mail with a hyphen. I have now removed the hyphen and the import is successful.

    Request you to edit the same on your original CSV file and let us know how that worked.
    
    Should you have any further queries, please do not hesitate to get back to us. We’ll be happy to help.

    Thread Starter KeenEdge

    (@keenedge)

    Thanks, with edited header thats works:

    First Name,Last Name,Email,List,Статус,Opt-In Type,Created On

    • This reply was modified 1 year, 2 months ago by KeenEdge.
Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Import / Export not works’ is closed to new replies.