Title: import export not working
Last modified: October 8, 2021

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# import export not working

 *  Resolved [leaticematys](https://wordpress.org/support/users/leaticematys/)
 * (@leaticematys)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/import-export-not-working-5/)
 * Hi
 * I export my woocommerce product to a separated comma sheet, I dont touch the 
   file and try to re importing it by ticking ”update existing products” and I get
   error message : Sorry, this file type is not permitted for security reasons.
 * Is that a joke ? Even if I dont touch the file I just exported it does not work.
 * what’s that ? I am getting so tired of your plugin

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/)
 * (@abwaita)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/import-export-not-working-5/#post-14950283)
 * Hi [@leaticematys](https://wordpress.org/support/users/leaticematys/),
 * Just to check, which WordPress version are you using? There was an issue with
   earlier WordPress versions not allowing some file types like CSV from being imported.
   
   If this is the case on your side, you could try updating WordPress or alternatively
   using the [workarounds shared in this article](https://kinsta.com/knowledgebase/sorry-this-file-type-is-not-permitted-for-security-reasons/)
   to permit CSVs.
 * If you’re running on the latest WordPress version, could you share with us the
   following:
    * Your System Status – you can find it in WooCommerce → Status * 
   The exported file – you could use a platform like Google Drive to share the file
   with us and delete it once the issue is looked at.
 * Thanks.
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/import-export-not-working-5/#post-14974407)
 * Hi [@leaticematys](https://wordpress.org/support/users/leaticematys/)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘import export not working’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/import-export-not-working-5/#post-14974407)
 * Status: resolved