Import error

Resolved hrizvi
(@hrizvi)

5 years, 5 months ago

@cartpauj my client’s prod site got this error while importing:
Total Rows: 335

0 Pretty Links were Successfully Created

0 Pretty Links were Successfully Updated

Ticket has been raised. Please check tickets and find one with this error from today and urgently and I cant emphasize more urgently resolve the issue.

Viewing 10 replies - 1 through 10 (of 10 total)

Thread Starter hrizvi
(@hrizvi)

5 years, 4 months ago

@cartpauj did you get a chance to look into this? This is a very very urgent matter.

Thread Starter hrizvi
(@hrizvi)

5 years, 4 months ago

@cartpauj links are down on prod.

Plugin Author cartpauj
(@cartpauj)

5 years, 4 months ago

Please open a ticket with premium support, we cannot support premium products here.

Thread Starter hrizvi
(@hrizvi)

5 years, 4 months ago

A support ticket was open long back. You gotta take the ticket, action the ticket and resolve the issue.

Plugin Author cartpauj
(@cartpauj)

5 years, 4 months ago

If you’ve opened a ticket, one of our support techs will be with you soon.

Thread Starter hrizvi
(@hrizvi)

5 years, 4 months ago

What do you mean “if” , I just told you it was opened long time back. Stop giving and canned response and action the ticket.

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

5 years, 4 months ago

@hrizvi Per the Forum Guidelines we ask you NOT bump posts.

Everyone here, including plugin authors, are volunteers. They sleep. They eat. They have lives. Give them a chance to see your topic and respond in the course of their lives. You are not their customer.
Thread Starter hrizvi
(@hrizvi)

5 years, 4 months ago
@sterndata I understand. This is a known issue. Instead of solving the issue on plugin , the author is directing customers from wordpress.org to his site to purchase yearly support.
This is the main issue. https://wordpress.org/support/topic/0-pretty-links-were-successfully-created-0-pretty-links-were-successfully-updat/
We already have subscription and have raised the ticket. Besides that my clients prod links are down and I getting canned responses here.
- This reply was modified 5 years, 4 months ago by hrizvi.
- This reply was modified 5 years, 4 months ago by hrizvi.
Plugin Author cartpauj
(@cartpauj)

5 years, 4 months ago

@hrizvi importing/exporting is a premium feature, not available in the free version of Pretty Links. Therefor we cannot support it here in the forums per the guidelines. If you’re using premium features, you are a premium user and must use premium support. We’ve responded to Alicia’s ticket yesterday FYI, but she has not replied to our inquiry. I will not reply again here.

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

5 years, 4 months ago

AS this is a premium issue, I’m closing the topic here. Please work with the dev’s ticketing system.

Viewing 10 replies - 1 through 10 (of 10 total)

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