Title: Import error 500
Last modified: June 2, 2026

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# Import error 500

 *  Resolved [x32ccv672](https://wordpress.org/support/users/x32ccv672/)
 * (@x32ccv672)
 * [1 week, 1 day ago](https://wordpress.org/support/topic/import-error-500-3/)
 * Hello,
 * I get “Upload failed (500): Internal Server Error” when importing the export 
   file.
 * I tried renaming .htaccess with no result.
 * Any suggestion?
 * Thanks.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Yani](https://wordpress.org/support/users/yaniiliev/)
 * (@yaniiliev)
 * [6 days, 7 hours ago](https://wordpress.org/support/topic/import-error-500-3/#post-18929088)
 * Hi there,
 * Thanks for reaching out, and sorry for the trouble!
 * A “500 Internal Server Error” during import is almost always caused by a server-
   side limit being hit (PHP timeout, memory, or upload size) rather than the plugin
   itself. A few things worth checking:
 * 1. Confirm your PHP limits. In your hosting control panel (or php.ini/.user.ini),
   make sure these are larger than your backup file:
       – upload_max_filesize  –
   post_max_size    – memory_limit    – max_execution_time (try 300 or higher, or
   0 if allowed)
 * 2. Check your server error log. The 500 response will have a matching entry in
   your hosting’s PHP/Apache error log, which will tell us exactly what’s failing(
   timeout, memory, mod_security rule, etc.). That message is the key to pinpointing
   the cause.
 * 3. Ask your host about file size restrictions. Some shared hosts silently cap
   uploads at 64 MB or 128 MB regardless of PHP settings.
 * 4. If the file is larger than what your host allows, you can extract the backup
   and restore it manually via FTP using the steps here: [https://help.servmask.com/knowledgebase/what-to-do-when-a-file-upload-gets-stuck-at-100-during-import/](https://help.servmask.com/knowledgebase/what-to-do-when-a-file-upload-gets-stuck-at-100-during-import/)
 * If you can share the exact error log line and your backup file size, we can narrow
   it down quickly.
 * Thanks!

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [Yani](https://wordpress.org/support/users/yaniiliev/)
 * Last activity: [6 days, 7 hours ago](https://wordpress.org/support/topic/import-error-500-3/#post-18929088)
 * Status: resolved