Title: Import Error 500
Last modified: February 28, 2019

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# Import Error 500

 *  Resolved [elCapitan28](https://wordpress.org/support/users/wsnider28/)
 * (@wsnider28)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/import-error-500-2/)
 * Using the premium version, and I can create an FAQ manually, no problem. Exported
   the few FAQs I had made, and used that as a template to create a CSV to import
   the rest. After I select the file and click “Import Spreadsheet FAQs,” I immediately
   get an error page:
 * This page isn’t working [mysite.com] is currently unable to handle this request.
   
   HTTP ERROR 500
 * Any thoughts?
 * Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/import-error-500-2/#post-11260138)
 * Hi snider,
 * This sounds like one of two issues. Either there is some data in your spreadsheet
   that is causing a conflict with the import, or it’s just that the formatting 
   of the CSV file is not matching with the import.
 * The first thing I would try is to just save your spreadsheet as an XLS or XLSX
   file instead of CSV file. That should rectify any potential issues with the saved
   format of the CSV. Try importing as the XLS and see if that works. If not, could
   you please provide a copy of the spreadsheet you are trying to import?
 *  Thread Starter [elCapitan28](https://wordpress.org/support/users/wsnider28/)
 * (@wsnider28)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/import-error-500-2/#post-11260190)
 * Tried saving as XLSX, and same issue. As far as the content, could there be an
   issue with carriage returns within a cell, for paragraph-form answers?
 * I’d be happy to provide a copy. Do you have a private method I can send it?
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/import-error-500-2/#post-11260271)
 * Of course, please send it to [contact@etoilewebdesign.com](https://wordpress.org/support/topic/import-error-500-2/contact@etoilewebdesign.com?output_format=md).
   Make sure to reference this thread.
 * Thank you
 *  Thread Starter [elCapitan28](https://wordpress.org/support/users/wsnider28/)
 * (@wsnider28)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/import-error-500-2/#post-11260417)
 * Thanks for the help. For those wondering, the issue was not having the php zip
   extension enabled. Turned on debug and saw an error about “ZipArchive,” so I 
   went to my host’s site and into the PHP settings and enable the zip extension.
   Re-ran import and it worked perfectly. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [Import](https://wordpress.org/support/topic-tag/import/)

 * 4 replies
 * 2 participants
 * Last reply from: [elCapitan28](https://wordpress.org/support/users/wsnider28/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/import-error-500-2/#post-11260417)
 * Status: resolved