Title: Import Emails Not Working
Last modified: September 1, 2016

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# Import Emails Not Working

 *  [moonstone28](https://wordpress.org/support/users/moonstone28/)
 * (@moonstone28)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/import-emails-not-working/)
 * When importing with CSV, I always get the following message:
 * 0 Email(s) was successfully imported.
 * 0 Email(s) are already in our database.
 * 0 Email(s) are invalid.
 * Click here to view the details
 * No emails are imported. I also know that my list contains duplicates and invalid
   emails and it shows ‘0’ for those. I’m using the plugin on a self-hosted wordpress
   site.
 * Suggestions?
 * Thanks!
 * [https://wordpress.org/plugins/email-subscribers/](https://wordpress.org/plugins/email-subscribers/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [storeapps](https://wordpress.org/support/users/storeapps/)
 * (@storeapps)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/import-emails-not-working/#post-7668364)
 * [@moonstone28](https://wordpress.org/support/users/moonstone28/),
 * Have you followed the correct CSV format? Refer [here](http://www.storeapps.org/docs/es-how-to-import-or-export-email-address-to-subscriber-list/).
 *  Thread Starter [moonstone28](https://wordpress.org/support/users/moonstone28/)
 * (@moonstone28)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/import-emails-not-working/#post-7668420)
 * Yes. Email, Name
 * I saved from Excel as CSV.
 *  Thread Starter [moonstone28](https://wordpress.org/support/users/moonstone28/)
 * (@moonstone28)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/import-emails-not-working/#post-7668547)
 * Are there any browser requirements? Extensions required? Is there a log somewhere
   to get an error message?
 * It’s as if the CSV file isn’t being read at all.
 *  [jefaki](https://wordpress.org/support/users/jefaki/)
 * (@jefaki)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/import-emails-not-working/#post-8176289)
 * I found a fix for this. I assume you’re on a MAC?
    If you “Save As” in Excel 
   and select “Windows Comma Separated” .csv it will work. It’s probably a difference
   between Mac and Windows excel files and line breaks etc..

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Import Emails Not Working’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-subscribers/reviews/)

## Tags

 * [csv](https://wordpress.org/support/topic-tag/csv/)

 * 4 replies
 * 3 participants
 * Last reply from: [jefaki](https://wordpress.org/support/users/jefaki/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/import-emails-not-working/#post-8176289)
 * Status: not resolved