Title: Import dont work Last modified: June 14, 2020 --- # Import dont work * Resolved [hallerandrei](https://wordpress.org/support/users/hallerandrei/) * (@hallerandrei) * [6 years ago](https://wordpress.org/support/topic/import-dont-work-2/) * Hi, * Product import dont work anymore. It starting, but it stops when import 5-6 products. * I thought that it is a conflict with some plugins. I deactivate plugins, but the problem is still appearing. * And i get an error message: “Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.” when i try to delete, or make private/hidden or to empty trash more than 5 products. * I modified already max_input_time and max_execution_time to 60 (i dont know if is to much), but the same message appear. I mention that i have already over 49000 products on my page [https://alwaysintrend.ro](https://alwaysintrend.ro). * Pls help. - This topic was modified 6 years ago by [hallerandrei](https://wordpress.org/support/users/hallerandrei/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-dont-work-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Damianne P (a11n)](https://wordpress.org/support/users/drwpcom/) * (@drwpcom) * [6 years ago](https://wordpress.org/support/topic/import-dont-work-2/#post-12991728) * Hi [@hallerandrei](https://wordpress.org/support/users/hallerandrei/) * I recommend that you increase the amount of memory allocated to PHP on your site, as it is often what causes such issues: [https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php](https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php) * You can enable WordPress debugging on your site, to find out exactly what is causing the error and share the error_log.txt file in your site’s root directory with us in your response. More info on this here – [https://gist.github.com/jeherve/e6acfc973c07cb500836804e1044d12a](https://gist.github.com/jeherve/e6acfc973c07cb500836804e1044d12a) * If that doesn’t help, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply. * Thread Starter [hallerandrei](https://wordpress.org/support/users/hallerandrei/) * (@hallerandrei) * [6 years ago](https://wordpress.org/support/topic/import-dont-work-2/#post-12994540) * Hi, * Thx for help, but dont work. memory_limit 128M and i changed in 256M, and even in the maximum – 768M. * I have opened in the same tim a topic in here: [https://wordpress.org/support/topic/yoast-and-request-timeout/#post-12985462](https://wordpress.org/support/topic/yoast-and-request-timeout/#post-12985462) * I dont know how to send u error_log.txt file; just copy/paste here? i put in a wetransfer link [https://we.tl/t-lPQiJxxfxI](https://we.tl/t-lPQiJxxfxI) * And sistem report: * ``` ### WordPress Environment ### WordPress address (URL): https://alwaysintrend.ro Site address (URL): https://alwaysintrend.ro WC Version: 4.2.0 REST API Version: ✔ 1.0.8 WC Blocks Version: ✔ 2.5.16 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.2.3 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: ro_RO External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.6 PHP Post Max Size: 8 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.62.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 10.2.32-MariaDB-cll-lve Max Upload Size: 8 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.2.0 WC Database Prefix: wp0l_ Total Database Size: 797.71MB Database Data Size: 646.13MB Database Index Size: 151.58MB wp0l_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp0l_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp0l_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp0l_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp0l_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp0l_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp0l_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp0l_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp0l_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp0l_woocommerce_shipping_zone_locations: Data: 0.00MB + 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Apps – 1.0.4 WP Sitemap Page: by Tony Archambeau – 1.6.2 ### Inactive Plugins (1) ### Rank Math SEO: by Rank Math – 1.0.44 ### Must Use Plugins (1) ### Plugin Organizer MU: by Jeff Sterup – 10.1.3 ### Settings ### API Enabled: – Force SSL: – Currency: RON (lei) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #6 - /imbracaminte-femei/ Cart: ❌ Page ID is set but the page does not exist Checkout: ❌ Page ID is set but the page does not exist My account: ❌ Page ID is set but the page does not exist Terms and conditions: ❌ Page not set ### Theme ### Name: Zakra Version: 1.4.4 Author URL: https://themegrill.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 37,551 Oldest: 2020-06-15 23:01:01 +0300 Newest: 2020-06-16 21:29:06 +0300 Pending: 12,137 Oldest: 2020-06-15 23:17:12 +0300 Newest: 2020-06-16 18:58:13 +0300 Failed: 1,327 Oldest: 2019-11-01 13:15:01 +0200 Newest: 2020-06-16 00:09:33 +0300 Canceled: 3 Oldest: 2020-06-14 18:34:10 +0300 Newest: 2020-06-15 23:00:47 +0300 ``` * Thx - This reply was modified 6 years ago by [hallerandrei](https://wordpress.org/support/users/hallerandrei/). * Plugin Support [mouli a11n](https://wordpress.org/support/users/mouli/) * (@mouli) * [6 years ago](https://wordpress.org/support/topic/import-dont-work-2/#post-13001663) * Hi there, With around 50,000 products this is likely to be caused by server side resource limits so I suggest talking to your host to see if they can find the cause of the timeouts. * In the meantime I’d also suggest that you increase: PHP Time Limit: 600 PHP Max Input Vars: 10000 * You may need to talk to your host about changing those settings on your site. * If you are on a shared hosting account it may simply be that your account does not have sufficient resources to manage that number of products. * You host will able to advise. * I hope that helps you to figure it out. Feel free to get back to us if you have further questions. * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 12 months ago](https://wordpress.org/support/topic/import-dont-work-2/#post-13036661) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Import dont work’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [request timeout](https://wordpress.org/support/topic-tag/request-timeout/) * 4 replies * 4 participants * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * Last activity: [5 years, 12 months ago](https://wordpress.org/support/topic/import-dont-work-2/#post-13036661) * Status: resolved