Title: Import doesnt work
Last modified: August 30, 2025

---

# Import doesnt work

 *  Resolved [jakubdrib](https://wordpress.org/support/users/jakubdrib/)
 * (@jakubdrib)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/import-doesnt-work-18/)
 * I want to import Fintech Startup Website theme, but it not works so well. Fonts
   are different, theme is different. What i have to do, please? Im going to give
   you login and pass and you can check it, please. Write me your email and i will
   send pass.
 * THANKS A LOT!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-doesnt-work-18%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Sophia Support](https://wordpress.org/support/users/marsismyhome/)
 * (@marsismyhome)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/import-doesnt-work-18/#post-18623019)
 * Hi.
 * Thank you for choosing our product.
   We do not ask for any login or pass from 
   you. Kindly send us only the information below:
 * Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site
   info to clipboard” button, then send the information to our email: [royalelementoraddons@gmail.com](https://wordpress.org/support/topic/import-doesnt-work-18/royalelementoraddons@gmail.com?output_format=md)
 * Also, navigate to Tools > Export – choose All Content click on Download Export
   File, and then send this file to our email as well.
 * We will analyze your system and replicate the same case. This will help us debug
   the issue much easier and provide a faster solution.
 * P.S. Please don’t forget to mention the support URL from wordpress.org.
 * Kind regards, Sophia

Viewing 1 replies (of 1 total)

The topic ‘Import doesnt work’ is closed to new replies.

 * ![](https://ps.w.org/royal-elementor-addons/assets/icon-128x128.gif?rev=2604295)
 * [Royal Addons for Elementor – Addons and Templates Kit for Elementor](https://wordpress.org/plugins/royal-elementor-addons/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/royal-elementor-addons/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/royal-elementor-addons/)
 * [Active Topics](https://wordpress.org/support/plugin/royal-elementor-addons/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/royal-elementor-addons/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/royal-elementor-addons/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Sophia Support](https://wordpress.org/support/users/marsismyhome/)
 * Last activity: [10 months, 1 week ago](https://wordpress.org/support/topic/import-doesnt-work-18/#post-18623019)
 * Status: resolved