Title: import critical error Last modified: June 14, 2018 --- # import critical error * Resolved [houseofbats1](https://wordpress.org/support/users/houseofbats1/) * (@houseofbats1) * [7 years, 11 months ago](https://wordpress.org/support/topic/import-critical-error/) * Hi I’m developing a WooCommerce page, with almost 2k products. We need to update prices so I did an export, changed the prices and when I try to import the new file the importer gets stucket. So I went to check the log and I get this error: * ``` 2018-06-13T14:53:58+00:00 CRITICAL Uncaught Error: Call to a member function get_variation() on string in /home/wp_kpvyw8/derpol.dream.press/wp-content/plugins/woocommerce/includes/import/abstract-wc-product-importer.php:508 Stack trace: #0 /home/wp_kpvyw8/derpol.dream.press/wp-content/plugins/woocommerce/includes/import/abstract-wc-product-importer.php(441): WC_Product_Importer->get_variation_parent_attributes(Array, Object(WC_Product_Variation)) #1 /home/wp_kpvyw8/derpol.dream.press/wp-content/plugins/woocommerce/includes/import/abstract-wc-product-importer.php(254): WC_Product_Importer->set_variation_data(Object(WC_Product_Variation), Array) #2 /home/wp_kpvyw8/derpol.dream.press/wp-content/plugins/woocommerce/includes/import/class-wc-product-csv-importer.php(918): WC_Product_Importer->process_item(Array) #3 /home/wp_kpvyw8/derpol.dream.press/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-importers.php(222): WC_Product_CSV_Importer->import() #4 /home/wp_kpvyw8/derpol.dream.press/wp-includes/class-wp-hook.php(286): WC_Admin_Impo ``` * It’s not a data issue since even if I try to import the same file exported without any changes still have the same error. What could be the issue? - This topic was modified 7 years, 11 months ago by [houseofbats1](https://wordpress.org/support/users/houseofbats1/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-critical-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Ryan Ray, a11n](https://wordpress.org/support/users/ryanr14/) * (@ryanr14) * [7 years, 11 months ago](https://wordpress.org/support/topic/import-critical-error/#post-10400683) * Hi there, * That’s an interesting issue indeed! Would you be able to share your exported but unchanged CSV file? * Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thread Starter [houseofbats1](https://wordpress.org/support/users/houseofbats1/) * (@houseofbats1) * [7 years, 10 months ago](https://wordpress.org/support/topic/import-critical-error/#post-10401843) * Hi thanks for the reply. Here is the status. I’ll see to attach the file later. * ``` ### WordPress Environment ### Home URL: https://derpol.dream.press Site URL: https://derpol.dream.press WC Version: 3.3.5 Log Directory Writable: ✔ WP Version: 4.9.6 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES ### Server Environment ### Server Info: Apache PHP Version: 7.1.17 PHP Post Max Size: 65 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.35.0 OpenSSL/1.0.1f SUHOSIN Installed: – MySQL Version: 5.6.39 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.3.5 WC Database Prefix: wp_thxtmr MaxMind GeoIP Database: ✔ Tamaño total de la base de datos: 22.22MB Tamaño de los datos de la base de datos: 13.54MB Tamaño del índice de la base de datos: 8.68MB wp_thxtmrwoocommerce_sessions: Datos: 0.02MB + Índice: 0.02MB wp_thxtmrwoocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrwoocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB wp_thxtmrwoocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.05MB wp_thxtmrwoocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB wp_thxtmrwoocommerce_order_itemmeta: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrwoocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB wp_thxtmrwoocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrwoocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwoocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrwoocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwoocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB wp_thxtmrwoocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrwoocommerce_log: Datos: 0.02MB + Índice: 0.02MB wp_thxtmralm: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrcommentmeta: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrcomments: Datos: 0.02MB + Índice: 0.09MB wp_thxtmrlinks: Datos: 0.02MB + Índice: 0.02MB wp_thxtmroptions: Datos: 2.28MB + Índice: 0.14MB wp_thxtmrpostmeta: Datos: 8.52MB + Índice: 7.03MB wp_thxtmrposts: Datos: 1.52MB + Índice: 0.59MB wp_thxtmrrevslider_css: Datos: 0.13MB + Índice: 0.00MB wp_thxtmrrevslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrrevslider_navigations: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrrevslider_sliders: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrrevslider_slides: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrrevslider_static_slides: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrsmush_dir_images: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrsnippets: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrtermmeta: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrterms: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrterm_relationships: Datos: 0.14MB + Índice: 0.13MB wp_thxtmrterm_taxonomy: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrusermeta: Datos: 0.08MB + Índice: 0.03MB wp_thxtmrusers: Datos: 0.02MB + Índice: 0.05MB wp_thxtmrwcfm_daily_analysis: Datos: 0.02MB + Índice: 0.02MB wp_thxtmrwcfm_detailed_analysis: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwcfm_enquiries: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwcfm_following_followers: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwcfm_messages: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwcfm_messages_modifier: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwcfm_messages_stat: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwcfm_support: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwcfm_support_response: Datos: 0.02MB + Índice: 0.00MB wp_thxtmrwc_download_log: Datos: 0.02MB + Índice: 0.03MB wp_thxtmrwc_webhooks: Datos: 0.02MB + Índice: 0.02MB wp_thxtmryoast_seo_links: Datos: 0.05MB + Índice: 0.02MB wp_thxtmryoast_seo_meta: Datos: 0.02MB + Índice: 0.00MB ### Post Type Counts ### attachment: 567 custom_css: 2 customize_changeset: 36 elementor_library: 15 elementor-hf: 3 nav_menu_item: 10 page: 16 post: 2 product: 858 product_variation: 870 revision: 94 tt_font_control: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (29) ### a3 Lazy Load: por a3rev Software – 1.8.7 Add to Cart Button Custom Text: por Enrique J. Ros – 2.1.0 – No probado con la versión activa de WooCommerce AJAX Search for WooCommerce: por Damian Góra – 1.1.7 All-in-One WP Migration: por ServMask – 6.69 Code Snippets: por Shea Bunge – 2.10.1.1 Disable Variable Product Price Range Woocommerce: por Geek Web Solution – 1.0 – No probado con la versión activa de WooCommerce Disable All WordPress Updates: por Oliver Schlöbe – 1.6.3 Duplicate Post: por Enrico Battocchi – 3.2.2 Dynamic Pricing and Discounts for WooCommerce Basic Version: por xadapter – 3.3.9 Easy Smooth Scroll Links: por pandasilk – 2.1.1 Elementor Pro: por Elementor.com – 1.9.3 Elementor: por Elementor.com – 2.0.9 Favicon by RealFaviconGenerator: por Philippe Bernard – 1.3.11 Header Footer Elementor: por Brainstorm Force Nikhil Chavan – 1.0.12 Ajax Pagination and Infinite Scroll: por Malinky – 2.0.1 – No probado con la versión activa de WooCommerce myStickymenu: por m.r.d.a – 2.0.5 Ocean Extra: por OceanWP – 1.4.11 Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.0.2 WooCommerce Cart: por XootiX – 1.0.2 – No probado con la versión activa de WooCommerce Simple Tooltips: por Justin Saad – 2.1.3 Sticky Menu (or Anything!) on Scroll: por Mark Senff – 2.1.1 WooCommerce Frontend Manager: por WC Lovers – 4.1.0 WooCommerce Menu Cart: por Jeremiah Prummer Ewout Fernhout – 2.7.0 WooCommerce: por Automattic – 3.3.5 Yoast SEO: por Equipo Yoast – 7.4.2 Administrador de archivos WP: por mndpsingh287 – 2.4 WP Smush: por WPMU DEV – 2.7.8 YITH Infinite Scrolling: por YITHEMES – 1.0.9 YITH WooCommerce Added to Cart Popup: por YITHEMES – 1.3.0 – No probado con la versión activa de WooCommerce ### Settings ### API Enabled: ✔ Force SSL: – Currency: ARS ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Base de la tienda: #6 - /shop/ Carrito: #7 - /cart/ Finalizar compra: #8 - /checkout/ Mi cuenta: #9 - /my-account/ Términos y condiciones: ❌ Página sin definir ### Theme ### Name: OceanWP Version: 1.5.13 – 1.5.16 está disponible Author URL: https://oceanwp.org/about-me/ Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo WooCommerce Support: ✔ ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ``` * [jessepearson](https://wordpress.org/support/users/jessepearson/) * (@jessepearson) * Automattic Happiness Engineer * [7 years, 10 months ago](https://wordpress.org/support/topic/import-critical-error/#post-10405103) * [@houseofbats1](https://wordpress.org/support/users/houseofbats1/) I see you are on WooCommerce 3.3.5, would you be able to update to 3.4.2 to see if this corrects the issue? If not, please provide the csv file so we can take a look. You can add it to Dropbox, Google Drive, or add it as a sheet to Google Sheets and send us the link. * Thread Starter [houseofbats1](https://wordpress.org/support/users/houseofbats1/) * (@houseofbats1) * [7 years, 10 months ago](https://wordpress.org/support/topic/import-critical-error/#post-10411412) * Thanks for the feedback, updating did not resolve the issue. Here is the CSV [https://www.dropbox.com/s/lzm0bz5z26jcfil/wc-product-export-13-6-2018-1528909808206.csv?dl=0](https://www.dropbox.com/s/lzm0bz5z26jcfil/wc-product-export-13-6-2018-1528909808206.csv?dl=0) * [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/) * (@shellbeezy) * Automattic Happiness Engineer * [7 years, 10 months ago](https://wordpress.org/support/topic/import-critical-error/#post-10411838) * [@houseofbats1](https://wordpress.org/support/users/houseofbats1/) – I didn’t have any errors when importing that file, although, because the header columns were in Spanish, I had to manually perform the mapping function when importing( thus I didn’t map all of the columns, just the most important ones). * First, when you import, you are checking the **Update existing products** option, right? * Second, when you import, you are making sure that the properties are all mapped properly according to the name of the column header? * [https://docs.woocommerce.com/document/product-csv-importer-exporter/#section-5](https://docs.woocommerce.com/document/product-csv-importer-exporter/#section-5) * [Kenin](https://wordpress.org/support/users/kbassart/) * (@kbassart) * Automattic Happiness Engineer * [7 years, 10 months ago](https://wordpress.org/support/topic/import-critical-error/#post-10432318) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘import critical error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 5 participants * Last reply from: [Kenin](https://wordpress.org/support/users/kbassart/) * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/import-critical-error/#post-10432318) * Status: resolved