Support » Plugin: SupportCandy » Import

  • Resolved rallinspired

    (@rallinspired)


    Hello,

    Is ticket import from WpSupportPlus to SupportCandy ready??? It’s past May 2019.

    Thank you,
    RALLInspired.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @rallinspired,

    It is under final testing. It will be available this weekend.

    Hello @nsgawli ,

    Thank you for the reply, once it is released I will test it. If everything goes fine, how would we go about transferring our key over to SupportCandy? We renewed WPSupportPlus like 2 months ago?

    Thank you,
    RALLInspired.

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @rallinspired,

    To transfer your licenses to SupportCandy please create a ticket on our support page. We will transfer your licenses to SupportCandy.

    rallinspired

    (@rallinspired)

    Hello @nsgawli ,

    Thank you, I will create one once the new update is released and I test the import.

    Thanks,
    RALLInspired.

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @rallinspired,

    The import feature is available now. Please see this link for details.

    rallinspired

    (@rallinspired)

    Hello @nsgawli ,

    Thank you for the update, I seen it when you posted and I didn’t want to reply until everything was done and leave a good review. But, I have been trying to import our tickets (403 of them) over ALL day and it was just stops or times out and when go look at the tickets only has 32 of them every time. I even turned on Maint mode and left the page on the loading for 2 hours and nothing… still only 32 ticket moved over.

    So I thought it was the PHP timeout so bumped that up to 20 minutes, and same thing. I made support ticket hours ago I am just waiting on that I guess. Also we have not move over our key yet, not sure if not having the correct Add-Ons install is stopping it from working, but I did ask that question my support it.

    Thanks
    RALLInspired.

    rallinspired

    (@rallinspired)

    Hello @nsgawli ,

    Ok update, I got it to work, I YOLO’d it and disabled all your plugs and work perfectly fine.

    Thank you,
    RALLInspired.

    WP Support Plus Import plugin

    This may take few minutes, please do not press “Back” or “Refresh” button until it finishes.

    Importing custom fields…
    progress bar @50%

    several hours now … and I don’t have any custom fields … I’m guessing it doesn’t quite work yet?

    -DJ

    *** EDIT ***

    [02-Jul-2019 18:56:45 UTC] PHP Notice:  Trying to get property of non-object in \wp-content\plugins\wpsc-support-plus-import\settings\import_agents.php on line 30
    [02-Jul-2019 18:56:45 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_agent_settings() on null in \wp-content\plugins\wpsc-support-plus-import\settings\import_agents.php:30
    Stack trace:
    #0 \wp-content\plugins\wpsc-support-plus-import\run_setting_import.php(50): include_once()
    #1 \wp-content\plugins\wpsc-support-plus-import\class-wpsc-sc-import.php(53): include_once()
    #2 \wp-includes\class-wp-hook.php(286): WPSC_SCIMP_Admin->run_setting_import('')
    #3 \wp-includes\class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
    #4 \wp-includes\plugin.php(453): WP_Hook->do_action(Array)
    #5 \wp-admin\admin-ajax.php(100): do_action('wp_ajax_wpsc_ru...')
    #6 {main}
      thrown in \wp-content\plugins\wpsc-support-plus-import\settings\import_agents.php on line 30
    • This reply was modified 6 months, 3 weeks ago by damelco.

    Hello,

    @damelco what I had to was put our website in Maint Mode, uninstall ALL plugins except WP Support, SupportCandy, and Import plugin. Once I did that the Import ran fine and only took a few minutes.

    @rallinspired thanks … that did help a bit … it now makes it to about 75% and stalls at Importing email notifications…

    PHP Fatal error:  Uncaught Error: Call to undefined method WPSP_Functions::toggle_button_disable_captcha() in \wp-content\plugins\wpsc-support-plus-import\settings\import_settings.php:236
    Stack trace:
    #0 \wp-content\plugins\wpsc-support-plus-import\run_setting_import.php(68): include_once()
    #1 \wp-content\plugins\wpsc-support-plus-import\class-wpsc-sc-import.php(53): include_once()
    #2 \wp-includes\class-wp-hook.php(286): WPSC_SCIMP_Admin->run_setting_import('')
    #3 \wp-includes\class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
    #4 \wp-includes\plugin.php(453): WP_Hook->do_action(Array)
    #5 \wp-admin\admin-ajax.php(100): do_action('wp_ajax_wpsc_ru...')
    #6 {main}
      thrown in \wp-content\plugins\wpsc-support-plus-import\settings\import_settings.php on line 236

    *** EDIT ***
    okay … correction
    the first report is the result with the WP Support Plus plugin de-activated
    this report is the result with the WP Support Plus plugin activated

    enabling or disabling the other plugin on this WordPress installation had no effect.

    so it seems something still needs some further development.

    -DJ

    • This reply was modified 6 months, 3 weeks ago by damelco.
    • This reply was modified 6 months, 3 weeks ago by damelco.
    • This reply was modified 6 months, 3 weeks ago by damelco.
    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @damelco,

    Please create a ticket on our support page. Our support agents will help you regarding this.

    @nikhil G

    I have attempted to do so … unfortunately reCAPTCHA does not function properly on our backbone.

    -DJ

Viewing 12 replies - 1 through 12 (of 12 total)
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