Title: Immersive layout issue
Last modified: September 10, 2026

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# Immersive layout issue

 *  Resolved [derlehre](https://wordpress.org/support/users/derlehre/)
 * (@derlehre)
 * [3 weeks, 2 days ago](https://wordpress.org/support/topic/immersive-layout-issue/)
 * Hello dear Masteriyo, the new single course immersive layout doesn’t play the
   course featured video for the users. It plays on Minimalist layout but not playing
   in the immersive layout. I use external link to play the featured video.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [sauravkhanal](https://wordpress.org/support/users/sauravkhanal/)
 * (@sauravkhanal)
 * [3 weeks, 1 day ago](https://wordpress.org/support/topic/immersive-layout-issue/#post-19017430)
 * Hi [@derlehre](https://wordpress.org/support/users/derlehre/),
 * Thanks for reporting this, we were able to reproduce the issue, and it is indeed
   a genuine bug in the Immersive layout.
 * What’s happening: When a course has a featured video but no featured image, the
   Immersive layout places the video player inside the narrow enrollment card on
   the right, which causes it to display in the wrong proportions. As a result, 
   the video becomes very tall and narrow, appearing mostly as a black box and making
   it look like the video isn’t playing.
 * The Minimal layout doesn’t have this issue because it displays the video in a
   full-width banner.
 * **As a workaround for now:You can set a featured image for the course under Course
   → Featured Image. With a featured image added, the Immersive layout will display
   the image with a play button, and clicking it will open the video in a popup 
   where it works correctly.
 * We’ve already prepared a fix for this issue, and it will be included in an upcoming
   release.
 * If adding a featured image doesn’t resolve the issue, could you please share 
   the exact **External video URL **you’re using? If it’s a YouTube or Vimeo link,
   please make sure to select **YouTube** or **Vimeo** as the video source instead
   of **External**. The **External** option is intended for direct video file URLs,
   such as links ending in `.mp4`.
 * Thanks again for bringing this to our attention, and we appreciate your patience
   while we work on the fix.
 *  Thread Starter [derlehre](https://wordpress.org/support/users/derlehre/)
 * (@derlehre)
 * [3 weeks, 1 day ago](https://wordpress.org/support/topic/immersive-layout-issue/#post-19017504)
 * Hello dear [@sauravkhanal](https://wordpress.org/support/users/sauravkhanal/)
 * My course has a featured image.the immersive layout shows the featured image,
   but my course also has a featured video. The featured image is there but the 
   featured video is not played.
 *  Plugin Support [sauravkhanal](https://wordpress.org/support/users/sauravkhanal/)
 * (@sauravkhanal)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/immersive-layout-issue/#post-19019143)
 * Hi [@derlehre](https://wordpress.org/support/users/derlehre/),
 * Thanks for the clarification, and we’re sorry for the confusion in our earlier
   reply.
 * We need to correct a few things we said. The issue we described only affects 
   courses without a featured image, so it doesn’t apply to your setup, and adding
   a featured image won’t solve it. The fix we mentioned is for that separate case,
   not for the problem you’re seeing.
 * We should also have mentioned earlier that the featured video, including external
   video links, is not a Masteriyo free feature. The WordPress.org forum guidelines
   don’t allow us to discuss premium features here, so please contact us through
   [https://masteriyo.com/support/](https://masteriyo.com/support/) and share the
   video link you’re using. Our team will investigate it with you there.
 * If you’re using the free version, the video option is currently visible in the
   course editor, but the featured video isn’t part of the free plugin, which is
   why the video doesn’t play. This is a mistake on our side, and we’ll correct 
   it in an upcoming update.
 * We’re marking this topic as resolved since it will continue through our support
   channel. Thank you for your patience.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [sauravkhanal](https://wordpress.org/support/users/sauravkhanal/)
 * Last activity: [2 weeks, 5 days ago](https://wordpress.org/support/topic/immersive-layout-issue/#post-19019143)
 * Status: resolved