• Resolved steveraven

    (@steveraven)


    Hi,

    Just trying to post my first blog post in a couple of weeks, and trying to optimise with Imagify is nigh on impossible – it just seems to hang on ‘optimising’.

    Should I expect an update soon, or should I open an account with Short Pixel?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Just checked, and its still hanging after 1 hour 30 mins.

    Something radically wrong with Imagify methinks.

    Plugin Author WP Media

    (@wp_media)

    Hey @steveraven

    Thanks for your patience!

    There could be a problem if you use WP Rocket’s Heartbeat control feature, or if your host is blocking ajax self-request.

    If you use WP Rocket, can you try to deactivate Heartbeat control and let us know if that fixes the problem?

    Best Regards

    I have the same issue on margiehaber.com and i dont have heart beat on rocket. can someone direct me for help on this? no images optimize at all just stuck on the loop

    Plugin Author WP Media

    (@wp_media)

    Hey @steveraven

    It would be the best to send us the access to your website via our Support channel – https://imagify.io/contact as we would have to investigate the issue further.

    What could be the reason is blocked AJAX self-request which can be solved by your host. This is a common issue (as same as WP Rocket’s HeartBeat control).

    Let me know if this is possible. If not, you might have to contact your hosting provider and ask them to stop blocking AJAX self-requests.

    Can you tell me where is your site hosted?

    Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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