Support » Plugin: NextGEN Gallery - WordPress Gallery Plugin » Images won't upload

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  • Plugin Author photocrati

    (@photocrati)

    Hi Sandina,

    I’m sorry to hear this, and I’d be happy to help! This issue is for the most part, resolved by resetting permalinks to ‘post name’ under Settings >> Permalinks in your WordPress dashboard. After you reset permalinks, clear your browser cache and reload your site. If that still does not work, it may be permissions related or an issue with PHP Safe Mode turned on on your server. In which case, contact your server host tech support and ensure:

    – 755 permissions applied to wp-content directory and all subdirectories
    – PHP Safe Mode turned OFF

    If that still does not resolve this issue for you, I’m wondering if you wouldn’t mind temporarily deactivating all plugins (including NextGEN) and then clear your browser cache and reactivate NextGEN Gallery only. Does that help? If not, would you also mind temporarily switching to a WP Default Theme like Twenty Thirteen and see if that helps? I know this is an inconvenience, we’re very sorry. But it would help us diagnose if this error may be a plugin/theme incompatibility.

    Hope that helps!

    Scott

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